Argh I HATE GMB!

[Digitaldar]

I found out that my client was suspended due to duplicate listings. I don't know where the duplicate came from... the info in it was not as specific as I had put in my listing. Called Google and they had me delete one listing and said the other would be up in 24h.

That was a week and 4 phone calls ago.

They have called my client and pretended they needed a roof fixed - yes Dear Google your accent from India and 1-866 phone numbers are dead give aways that you are not a local.

But the call was had... and 3 days later we are still not up and running "in 24 hours" as has been indicated 3 different times.

What to do?

This is a freaking legit biz; no other businesses at this address or phone number. Duplicate (not created by us) was deleted; existing GMB is not spammed... client has Adwords and numerous reviews on 3rd party websites such as Houzz.

I believe someone mentioned Twitter as a communication source? Or how to get in touch with the GMB team in Michigan rather than India?

TIA...

 

[Scott Rawlins]

Yes, GMB support on Twitter or FB is your best bet. They are usually pretty good at getting things done in a timely manner. However, that all depends on how many requests they get, so you may have to be patient. I personally haven't used phone support for awhile now.

 

[James Watt]

If you're still wondering where to go to actually contact Google, here you go:

Talk to a specialist
Facebook
Twitter

I've usually heard back within 24 hours, though as Scott said, sometimes they're busy and it'll take a little longer. I've always heard back within a few days though, at latest.

 

[Digitaldar]

Thanks! My client's GMB went live again today finally

 

[Colan Nielsen]

Awesome! Out of curiosity, did it go live after contacting GMB VIA twitter or Facebook? Or was this a result of your original contact with GMB where they said it would take 24 hours?

 

[Digitaldar]

I contacted them on either May 29 or 30 via phone...
removed one listing and the other was submitted for reinstatement. was told it would take 24h.

Called about 2 days later and was told biz did not exist, etc. They called my client. I missed several calls from Google over a period of days.

Essentially I called at least 2 more times, always being told 24h... apparently it went live on June 2 and then got shut down again.

All of my contact has been by phone but I find it frustrating as even when I spell things out, they do not understand... there are major language barriers when speaking with India...

 

[Colan Nielsen]

Thanks for clarifying! Glad it was sorted out.

 

[JoshuaMackens]

GMB Phone Support has gotten increasingly ridiculous.

We have a client with 3 duplicates.

Called into GMB support and got 3 different answers on what to do 3 different times.

One call asked us to delete one of the listings from the dashboard.

One call told us it was our fault we had 3 duplicates, they would merge 2 of them but the other should be deleted from our dashboard and would remain a duplicate (really, really surprised me).

This last one asked us for pictures for the specialist team and would get back to us.

GMB Phone Support is a joke. It typically always has been but now it's at a whole new level.

 

[Colan Nielsen]

Joshua, agreed. Just stick to Twitter support.