More threads by sarmcl

sarmcl

0
Joined
Jul 7, 2017
Messages
207
Solutions
1
Reaction score
61
We have a client who has that "Located In" feature in this profile but the problem is its wrong. Is the only way to fix this is though Google support so they can remove it from the backend? We also did a suggested edit but I know that may or may not take

1696622505747.png
 
@sarmcl, those are your only two options (as far as I know), although you may want to ask others to send in the same "suggested" edit.
 
@sarmcl, those are your only two options (as far as I know), although you may want to ask others to send in the same "suggested" edit.

Yes we asked client to have people in their side to do the suggested edit while we work with support. Wish they had this option in dashboard!
 
While it may be a while (and may even require several attempts), I've found that usually "located in" suggestions eventually do come through.
 
@sarmcl, those are your only two options (as far as I know), although you may want to ask others to send in the same "suggested" edit.

@Phil Rozek So I reached out support...and we got this weird thing TWICE where the response back says this BAsically we dont understand what you want and then theres no way to reply to the email? Is this a new thing ?

1697206232936.jpg
 
This is an automatic answer. You can safely ignore it and reply with detailed explanation. Put again any screen captures because they never go back to check the first email.

Honestly, at this point I only ever send only the absolute bare minimum in the initial form because I never expect a human to read it. I reserve the actual information for my second email!

Wait, they do support with no possibility of follow up now???? frickin cowards. @mblumenthal there's a development in your support circus theory that I did not see coming...
 

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

LocalU Event

LocalU Webinar Feb 27th 2024 - Unlock Your GBP and Performance Data Potential

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Top Bottom