Booking Option Vanished

[walkities]

Hey everyone,

I have a friend running a physio business and had been using the booking option on GBP to refer clients to but the option disappeared in the knowledge graph and sure enough I cant add or find it when Im looking for it. Has anyone run across this or have any suggestions? The profile itself isn't fully optimized but has been verified and has 11 reviews on it.

 

[Stefan Somborac]

@walkities - Given that the profile isn't fully optimized, is there any chance that someone did some optimization and changed the categories? Specifically, any chance someone removed a category that was giving you that booking link?

 

[walkities]

Not likely, Im trying to find out if they made any changes to the profile but it's doubtful as this is a friends home based business. I heard some people say it has to do with some changes being made and it's possible its the category but I checked the same category in some bigger city centers and they have appointments enabled on their account.

Going to keep looking, they don't have their phone number on it so maybe thats an issue and Im trying to find out why but thought that might be why, just seems weird.

 

[Marcin Karwowski]

Do they use some kind of booking system?
Perhaps the system they are using has stopped supporting GBP bookings?
Perhaps the previous option was not a redirect to booking, but a modified version of "send a message" that was available in some categories, but when messages were discontinued in July, the button to reply to booking/message disappeared. Of course, this is assuming nothing else was changed in the profile.

 

[walkities]

Do they use some kind of booking system?
Perhaps the system they are using has stopped supporting GBP bookings?
Perhaps the previous option was not a redirect to booking, but a modified version of "send a message" that was available in some categories, but when messages were discontinued in July, the button to reply to booking/message disappeared. Of course, this is assuming nothing else was changed in the profile.

I looked at it and talked to them but nothing has been changed according to them. There is no phone number listed on the profile which I tried to suggest adding it and then hiding it in the options I seen. Im not sure why they don't want it on there but Im not going to fight with them as they arent paying me lol

They have always had their website on Squarespace but their booking link redirects to Acuity. I found this and Im wondering if because it is a health related site it may have just gotten removed and they may need to go through the steps.

https://help.acuityscheduling.com/hc/en-us/articles/16676895486349-Connecting-Acuity-Scheduling-to-Reserve-with-Google#gref

I assume the reserve with Google is the same thing?

 

[Marcin Karwowski]

I looked at it and talked to them but nothing has been changed according to them. There is no phone number listed on the profile which I tried to suggest adding it and then hiding it in the options I seen. Im not sure why they don't want it on there but Im not going to fight with them as they arent paying me lol

They have always had their website on Squarespace but their booking link redirects to Acuity. I found this and Im wondering if because it is a health related site it may have just gotten removed and they may need to go through the steps.

https://help.acuityscheduling.com/hc/en-us/articles/16676895486349-Connecting-Acuity-Scheduling-to-Reserve-with-Google#gref

I assume the reserve with Google is the same thing?

If they are using Acuity I think these will be key steps.

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