jpayne7

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Hello!

We have a client who has a GMB that has never been verified. They have since moved from the location listed on GMB and now we cannot verify the business, because the postcard is being sent to the old address.

Has anyone experienced this and found a way to workaround this?
 

Phil Rozek

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@jpayne7, just log into the GMB dashboard, update the address, and request a postcard to the new address. (Yep, you'll need to wait for it to show up.)

If the status in the GMB dashboard says "Code requested," click on your listing, scroll down to the "Pending verification" box, click "I don't have a code,' and click "Mail again."
 

Phil Rozek

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How about if you click the "Change method" link and then fill out the form under "Please enter your mailing address to verify" with the new address? Does Google show the new address on the postcard then?

gmb-postcard.png


gmb-postcard2.png
 

JoyHawkins

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Do not create a new listing. This should work:
  1. Click “claim this business”.
  2. Click the “verify later” icon at the bottom or just close the screen.
    Unverified-listing.png

  3. Go into the Google My Business dashboard and click on the location to edit it.
  4. Go to the info tab and enter the new address in the address field.
  5. Go back to overview page in the Google My Business dashboard click to verify the listing.
  6. The page showing your postcard option will still list the old/wrong address but the postcard will go to the right address that you entered in step 4. Go ahead and send the postcard and it should arrive properly.
    Add-a-heading-1-1024x1024.png
 

LouA

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Do not create a new listing. This should work:
  1. Click “claim this business”.
  2. Click the “verify later” icon at the bottom or just close the screen.
    Unverified-listing.png

  3. Go into the Google My Business dashboard and click on the location to edit it.
  4. Go to the info tab and enter the new address in the address field.
  5. Go back to overview page in the Google My Business dashboard click to verify the listing.
  6. The page showing your postcard option will still list the old/wrong address but the postcard will go to the right address that you entered in step 4. Go ahead and send the postcard and it should arrive properly.
    Add-a-heading-1-1024x1024.png
I too had been going around in circles with this same issue.
I have followed your steps @JoyHawkins and can already see the company address in the listing has changed now I have seemingly sent the postcard to the old address. Fingers crossed they actually see the postcard in the post! Life saver thanks so much!
 
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I too had been going around in circles with this same issue.
I have followed your steps @JoyHawkins and can already see the company address in the listing has changed now I have seemingly sent the postcard to the old address. Fingers crossed they actually see the postcard in the post! Life saver thanks so much!
LouA, did it work for you? I now have this same situation as well with an unclaimed listing with an old address. Once again @JoyHawkins to the rescue!
 
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Unfortunately this strategy didn't work for me either. At least my client didn't receive a postcard at her new address and it's been three weeks now. I'm not too surprised that it didn't work. If it did, it would be a loophole that would allow unscrupulous people to take over an existing unclaimed listing with reviews and move it to a new location.

I wonder whether GMB will allow you to mark an unclaimed listing as moved?
 

Professor M

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Unfortunately this strategy didn't work for me either. At least my client didn't receive a postcard at her new address and it's been three weeks now. I'm not too surprised that it didn't work. If it did, it would be a loophole that would allow unscrupulous people to take over an existing unclaimed listing with reviews and move it to a new location.

I wonder whether GMB will allow you to mark an unclaimed listing as moved?

Have you tried to verify manually through the contact form (https://support.google.com/business/gethelp)?


Thanks

Professor M
 

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