Jan 3, 2020
Reaction score
A restaurant keeps getting calls on their cell phone instead of the phone number listed in GMB. They've asked the callers where they found their cell number so they can change it and they said "Google". I am in the process of claiming the GMB accounts but did check and when you click the "Call" button, the correct number comes up, not the cell number.

Is there a way to search and find out where customers are getting this other number online? I can't find where it's listed. It's good they're getting calls, but we want them to call the correct number so they can be handled more efficiently.
Jan 3, 2020
Reaction score
I did a Google search and didn't see anything. I'll check their listing once I gain access to it. They've been in business for 34 years and never claimed their listings, so who knows what's on there.

Similar threads
Thread starter Title Forum Replies Date
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
freerunr GMB Guidelines: phone number must be under the direct control of the business Google My Business & Google Maps 2
J Using the phone number of the previous local business Citations 5
chrish Two Phone Numbers for Business Local Search 1
B 2 Separate Businesses, Separate Addresses, Same Phone Number Local Search 6
J Local Business w/ Multiple Location & Only 1 Phone Number Google My Business & Google Maps 2
MichaelW Business has 2 Different Websites with same phone number and address Google My Business & Google Maps 11
Daylol Re: Two Businesses, Two Phone Numbers, One Address Recycle Bin 0
FriarTuck00 Two Businesses, Two Phone Numbers, One Address Local Search 4
NeptuneMoon Business w/ 2 locations, but 1 phone number Local Search 4
FriarTuck00 Issues With Cell Phone as Main Business Number Citations 5
H hmmm. Business with same addres and/or same phone number Local Search 6
Craig Smith 2 Listing with same phone number but different business Google My Business & Google Maps 2
RobinOctane Business With 2 Offices But One Phone Number Local Search 4
M Which phone number for 2nd business at same address? Local Search 8
R Multiple Businesses with Same Phone Number & Address - Change One? Local Search 0
E.Dieter Martin 1 service area business, 1 "office", 2 phones, 2 GMB listings. Merge without losing reviews? Service Area Businesses 1
djbaxter Bank employee gives customer's business negative Google Review after frustrating phone call Local Reviews 1
Igor Phone verification issues for business with extension directories Citations 5
L Is it still possible to contact Google my Business support by phone ? Local Search 1
JoyHawkins Google My Business Phasing Out Phone Support? Google My Business & Google Maps 37
Durandl Can I use a cell phone for my business listings? Local Search 1
Scott Barnett Phone scam involving Google My Business Spam on Google 8
Linda Buquet Phone Calls Now Being Tracked by Google My Business Insights Google My Business & Google Maps 22
Susan Walsh Google+ Local (Places for Business) phone support Google My Business & Google Maps 3
shondarogers Is using a cell phone as business # ok? Local Search 15
Chris Ratchford Google is STILL OUTSOURCING phone verification of businesses- Google My Business & Google Maps 15
MattCheah Business not showing up for categories in maps, only for Phone / Biz Name + City Help & Support for Google Local 9
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 0
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NevenaIvanova Removing off-topic reviews posted before the business started operation Local Reviews 8
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 6
Niki Business category does not support more hours Help & Support for Google Local 2
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
krystaltaing Google My Business Bulk Verification Limit Reached? Multi-Location Issues 0
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D Local Services and Google my Business Paid Search and Local Service Ads 2
Rich Owings Google community challenge to update 100,000 businesses Google My Business & Google Maps 0
R What steps should I take to get my suspended and denied Google My business approved? Help & Support for Google Local 1
Jac Google My business Photos - Uploaded but not reflecting on contribution page Google My Business & Google Maps 3
AndySimpson Google My Business Opening Date - What Date Should You Use? Google My Business & Google Maps 2
Jason_Parks1 Years in Business (Misleading) - Thoughts? Google My Business & Google Maps 3
Matt Chauhan How to deal with a business merger? Google My Business & Google Maps 1
dateinadash SAB location no longer appears next to my business Service Area Businesses 1
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
S Old Listing Hijacked by another business Spam on Google 2
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
L Does selecting a service area for hidden address business have negative effects? Moving or Name Changes 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom