Hi folks,
We have a client where one of their listings was randomly de-verified a month or so ago. The only option for verification was the Business Video option, which we have never had success with in the past. (It always gets stuck in processing and Google Support ends up having to verify manually via official documentation, like a business license.)
I submitted a Google Support request for manual review & verification and provided the business license with the name of the company and address; however, I was told that "verification methods are automated with no manual intervention." I was then told that the best option would be the Live Video Call verification from the business location (which I am not at).
Has anyone else gotten this response? I just had a profile manually verified via Google Support a month or so ago so I find the response confusing and wanted to verify it elsewhere. (I was going to post in the community forum but as I understand it, they are really backed up/overloaded with questions at the moment.)
We have a client where one of their listings was randomly de-verified a month or so ago. The only option for verification was the Business Video option, which we have never had success with in the past. (It always gets stuck in processing and Google Support ends up having to verify manually via official documentation, like a business license.)
I submitted a Google Support request for manual review & verification and provided the business license with the name of the company and address; however, I was told that "verification methods are automated with no manual intervention." I was then told that the best option would be the Live Video Call verification from the business location (which I am not at).
Has anyone else gotten this response? I just had a profile manually verified via Google Support a month or so ago so I find the response confusing and wanted to verify it elsewhere. (I was going to post in the community forum but as I understand it, they are really backed up/overloaded with questions at the moment.)
