Client Acquired Another GBP and Was Suspended by Google

[solive]

I recently had a client who acquired another business and that business' GBP. The client changed the name on the old GBP to their own, and the profile was subsequently suspended. I submitted an appeal to Google with the client's business license and a utility bill, both showing the client name with the old business' address. However, Google denied this appeal, saying "We checked your account and it appears like your Business Profile isn’t eligible to display on Google because it violates the GBP quality guidelines."

Does anyone have any advice on next steps to take in this situation?

 

[fisicx]

Google are correct.

One business = one GBP

Change the name on the profile and it's no longer the same verified business so will get suspended.

 

[Professor M]

I recently had a client who acquired another business and that business' GBP. The client changed the name on the old GBP to their own, and the profile was subsequently suspended. I submitted an appeal to Google with the client's business license and a utility bill, both showing the client name with the old business' address. However, Google denied this appeal, saying "We checked your account and it appears like your Business Profile isn’t eligible to display on Google because it violates the GBP quality guidelines."

Does anyone have any advice on next steps to take in this situation?

What is the type of business? Is it a storefront or a service area business?

 

[solive]

What is the type of business? Is it a storefront or a service area business?

It is a service area business.

 

[fisicx]

You changed the name on the GBP. That breaks the rules and why you got suspended.

 

[Professor M]

It is a service area business.

Ok, was the business's address a home address? or did your client take over an office and staff?

 

[solive]

Ok, was the business's address a home address? or did your client take over an office and staff?

There is a business address and the client took over an office and staff. It's a home services business

 

[fisicx]

There is a business address and the client took over an office and staff. It's a home services business

Makes no difference. You changed the name of the business in the GBP. This means the profile is now null and void.

This is to stop someone creating a fantastic profile, getting loads of reviews and then selling it on to another business. It's not allowed.

 

[solive]

Makes no difference. You changed the name of the business in the GBP. This means the profile is now null and void.

This is to stop someone creating a fantastic profile, getting loads of reviews and then selling it on to another business. It's not allowed.

That makes sense. Is there any way to get it transferred over if it's a true acquisition or would this need a completely new GBP?