Jason

Member
Joined
Jan 16, 2013
Messages
48
Reaction score
17
I have a client who somehow has two nearly identical Google Plus Local accounts live in their dashboard. One is filled out 100% & the other is missing a few items. Both are showing identical impressions & actions. Client told me they found a duplicate & claimed it a long time ago but it was always under review & now it has just recently gone live.

Should I delete the second listing which is not 100% complete?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,766
Solutions
4
Reaction score
1,908
Hi Jason,

Based on the info you have provided, it sounds like the duplicate that was claimed merged up with the correct listing (based on the same stats in the dash).

Claiming duplicates used to be a great way to get rid of or merge them. However, this process is no longer recommended and it can cause a suspension to the account.

Remove the listing that is the inferior, but make sure that the one you keep also is the one that has control over the live listing. You can check this by hitting "view" listing from the account and whichever one has the option to "write a review" DOES NOT have control.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi Jason,

Def MUST delete one. It's a violation to have 2 claimed listings in the same or even different accounts.

WARNING: If the stats are the same that indicates the 2 have merged. But even if stats weren't the same yet, if the listings are very similar they have likely partially merged even if the stats don't reflect that.

So important that when you delete you click option to remove from account NOT delete from maps.
If you delete from maps it will often delete everything since they are merged.


But deleting from acct just does that - takes it out of account so you can't get a penalized. It does not delete it from maps/live.

IF NAP is slightly different, then when that listing is released from dash, sometimes it will break off into a separate live dupe. So watch for it and if it does, then get rid of it by direct edit on the listing and report as dupe.

Warn client not to claim dupes any more too. Sometimes they claim and suspend and that no longer works and again is not advised.

Did that help answer your questions?
 

Jason

Member
Joined
Jan 16, 2013
Messages
48
Reaction score
17
Hi Linda & Colan,

Thanks for your feedback. The stats are identical so they must have merged. When I view them live, they both give me the ability to respond & look identical so thats more proof they have merged.

Im going to remove from profile. Thanks for your help.


Same client but different issue, they have quite a few duplicates with the wrong NAP that have popped up around Google Plus Local but have only one address. Whats the best way to get rid of those? They have not been claimed. Thanks again.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Best to get rid of dupes by direct edit on the listing and report as dupe.

Can also use the Troubleshooter which I prefer because that gets you in direct contact with a support rep. But Google support has been giving pushback sometimes on reporting this way. Plus the maps team that deals with the live edits has a bigger staff.

So I think I'd edit the listing. Wait a month. If the dupe does not resolve then use the Troubleshooter.
Be sure to be logged into that client's account when you do.

But realize on dupes. Google does not just make stuff up. They are getting the bogus info from somewhere. Usually the client has been inconsistent with NAP.

Even IF you successfully get dupes deleted or merged, they will often come back if Google keeps finding the bad upstream data, so sometimes with persistent dupes you have to do citation clean up.
 
Similar threads
Thread starter Title Forum Replies Date
H Client didn't have a Google profile, now has one, and site traffic goes down: Local Search 6
Rich Owings Google says client has manager access but they don't Help & Support for Google Local 9
K Google maps has wrong location for client Google My Business & Google Maps 2
M Client has a claimed Google+ Local listing but has no idea of login details. Help?! Help & Support for Google Local 14
shondarogers My Client's Google+ Page Has A Competitor Name as Title! Help & Support for Google Local 10
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 1
S Clients Business name now has an "A" in front of all it's YEXT site listings Citations 1
D One of my clients has seen a new listing appear with a very similar name to theirs, but linking to their website Help & Support for Google Local 3
nathangdavidson Category being displayed isn't one client has selected NAP, Categories, Dashboard Data 2
jasonfox A client was ranking in the top 3 results on map pack and after web redesign has fallen to 11 Local Search 7
Travis Van Slooten Client Has Two Physical Locations - Should I Have a Location Landing Page for Each? Local Search 15
Blake Denman Client has a Panda penalty Local Search 7
James Watt Brick and Mortar client has a facebook page, but not a local business facebook page. Mobile & Social 2
carltonrsmith Has anyone ever worked out a cost-per-lead structure with a local client? Consultant's Corner 5
M Has Yext Gotten Slower? No Longer Direct Insertion Without Yelp Hassling Clients? Local Search 3
M Has Yext Gotten Slower? No Longer Direct Insertion Without Yelp Hassling Clients? Recycle Bin 0
travelincat Multiple Location Client Has City Name In Each NAP Google My Business & Google Maps 3
Ben Walsh Question for anyone who has US clients but is outside the US Local Search 10
J Help with dental client who has 4 office locations Help & Support for Google Local 5
carltonrsmith Redesign for Client Website that Has Decent Rankings, Considering Domain Name Change Organic SEO 1
Brian Two businesses one location has worked but client wants to change Help & Support for Google Local 3
Vijay Marathe iBegin - Has anybody been able to get thru' phone verification for Alaskan clients? Local Search 3
B Multiple practictioners in one area- my client is getting bumped out Ask a LocalU Expert [PRIVATE] (LocalU) 4
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
Jen Currier Is there any advantage, besides a single sign in, to having all clients connected to our GMB account? Google My Business & Google Maps 3
Tim Colling I'm getting calls from "Google Maps" at 650-206-5555, asking about clients' hours - are they legit? Google My Business & Google Maps 14
valentinb13 GMB uses residential address—but client wants to use PO Box for other citations... Citations 3
J New client with existing spam Moving or Name Changes 7
LauraUK SAB's - can a client without a Gmail leave a SAB a review. Service Area Businesses 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
M Google keeps reverting our clients address, no matter how many times we send a postcard Moving or Name Changes 4
Eoghan_MFeed Great customer review we pulled in for a client Break Room: Chat and Off Topic 0
D Client's Competition Keeps Trying to Take His Listing Spam on Google 2
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
CarrieHill Switchbird Solves Lead Nurturing & Client Communication for Agencies and Their Clients LSF News and Announcements 11
Ben Walsh The client won't drop it with disavowing links Ask a LocalU Expert [PRIVATE] (LocalU) 4
Joe Good Client verified but pending since 10/19/20 Help & Support for Google Local 2
M Client Says SEO Should Be Paid By Commission Only Consultant's Corner 15
H Multiple negative reviews and threats from one client Local Reviews 3
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
coachmarino Company trying to sell client back their own GMB? Google My Business & Google Maps 4
D GMB Expansion for SAB Client who Acquired a Business Google My Business & Google Maps 1
brettmandoes Products - appears for some HVAC clients, but not others Google My Business & Google Maps 5
J Unable to Log Into Client's GMB with Agency Email Help & Support for Google Local 5
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
I Client Suspended Thread: Please Help Help & Support for Google Local 5
A Help Client gets "Invitation failed (Role not allowed)" when trying to add Organization ID Help & Support for Google Local 6
C Client with multiple address across citations and web properties All Things Google My Business [PRIVATE] (LocalU) 3
rossdunn Setting Up Foursquare for a Client Ask a LocalU Expert [PRIVATE] (LocalU) 3
david.victor Facebook disabled advertising and post-boosting for a client Mobile & Social 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom