Complaint listing wrong address

[toolroom]

https://www.google.com/search?q=sta...BggAEEUYOTIKCAEQABiiBBiJBTIKCAIQABiABBiiBDIHC

Fire alarm complaint that is the wrong address. I appealed and it was denied

 

[fisicx]

As far as Google is concerned both you and the property on Frankin Avenue are StayTony meaning the erroneous review is considered correct.

Have you trademarked your name? Can you get the other property to change their name?

 

[toolroom]

The building was owned by StayTony but was sold three years ago. They should not be responsible for third party, out of date scraped listings. Nowhere is staytony.com currently associated with the Franklin Ave property, not on StayTony.com or in Google Business.

 

[Stefan Somborac]

@toolroom - In my experience, reviews left for the wrong business have a good chance of being removed. In this case, the review says "The stay tony on Franklin Ave", which is clearly some other business/building because the address on the Business Profile is Cynthia St.

IMO, it doesn't matter if you have a business on Franklin Ave, or used to, or own a building there, etc. What matters is that the review is for somewhere else.

I'd recommend this workflow:

1.) First, flag the review. Instructions here: https://support.google.com/business/answer/4596773

Wait 3 days. If it is not removed by day 4, move to step 2.

2.) Report the review using the reporting tool:

• Review reporting tool: https://support.google.com/business/workflow/9945796
• Confirm your email address
• Select the correct business from the list
• Click through to the reviews and find the one you'd like to report. Click the "Report" link.
• Select the reason you're reporting the review

Wait 3 days. If it is not removed by day 4, move to step 3.

3.) Return to the Review reporting tool and appeal the decision. Use this opportunity to explain that the review is for some other business/building on a different street.

Wait 3 days. If it is not removed by day 4, move to step 4.

4.) If Google denies your appeal, try the help community.

 

[toolroom]

@toolroom - In my experience, reviews left for the wrong business have a good chance of being removed. In this case, the review says "The stay tony on Franklin Ave", which is clearly some other business/building because the address on the Business Profile is Cynthia St.

IMO, it doesn't matter if you have a business on Franklin Ave, or used to, or own a building there, etc. What matters is that the review is for somewhere else.

I'd recommend this workflow:

1.) First, flag the review. Instructions here: https://support.google.com/business/answer/4596773

Wait 3 days. If it is not removed by day 4, move to step 2.

2.) Report the review using the reporting tool:

• Review reporting tool: https://support.google.com/business/workflow/9945796
• Confirm your email address
• Select the correct business from the list
• Click through to the reviews and find the one you'd like to report. Click the "Report" link.
• Select the reason you're reporting the review

Wait 3 days. If it is not removed by day 4, move to step 3.

3.) Return to the Review reporting tool and appeal the decision. Use this opportunity to explain that the review is for some other business/building on a different street.

Wait 3 days. If it is not removed by day 4, move to step 4.

4.) If Google denies your appeal, try the help community.

Thanks

 

[mktgabor]

@toolroom - In my experience, reviews left for the wrong business have a good chance of being removed. In this case, the review says "The stay tony on Franklin Ave", which is clearly some other business/building because the address on the Business Profile is Cynthia St.

IMO, it doesn't matter if you have a business on Franklin Ave, or used to, or own a building there, etc. What matters is that the review is for somewhere else.

I'd recommend this workflow:

1.) First, flag the review. Instructions here: https://support.google.com/business/answer/4596773

Wait 3 days. If it is not removed by day 4, move to step 2.

2.) Report the review using the reporting tool:

• Review reporting tool: https://support.google.com/business/workflow/9945796
• Confirm your email address
• Select the correct business from the list
• Click through to the reviews and find the one you'd like to report. Click the "Report" link.
• Select the reason you're reporting the review

Wait 3 days. If it is not removed by day 4, move to step 3.

3.) Return to the Review reporting tool and appeal the decision. Use this opportunity to explain that the review is for some other business/building on a different street.

Wait 3 days. If it is not removed by day 4, move to step 4.

4.) If Google denies your appeal, try the help community.

Currently dealing with something similar. Review clearly names an unrelated business. Thank you very much for so clearly outlining this process in this post.

Any idea on this, @Stefan Somborac -- I flagged the review as "Off topic" and got an error message saying that it was not submitted. Thanks! Gabor

 

[Stefan Somborac]

@mktgabor - If you got an error message, try again the next day.

If that doesn't work, open an incognito window or a different browser logged in only to the email account that manages the profile.