Confusing Suspension

[composerchickenwing]

Hi everyone,

I’m managing a Google Business Profile for a garage door company with two locations. The profile for the location without signage was suspended. Here’s what we’ve done so far:

1. First Appeal: Submitted address details, state certificate, utility bills, BBB citations—denied.
2. Service Area Change: Switched to a service area business, which triggered verification. Profile was immediately suspended again.
3. Second Appeal: Resubmitted with updated bills—denied.
4. Community Forum Help: Added photos of tools and equipment as suggested—still denied.

Now, the service area is minimal (only two locations), hours are set to "open" with no main hours, and all data matches across platforms. However, the profile remains suspended.

Additionally, buttons for other GBPs under my account are missing, even though none of the listings are suspended. Could this indicate that my Google account is restricted?

Has anyone faced a similar situation with GBP suspension due to missing signage? How did you resolve it? Also, any thoughts on the missing buttons?

Thanks for your help!

 

[keyserholiday]

Is this a residential address or an office location? This question needs to be answered to properly help you. You are not allowed to have two SABs with overlapping service areas. You need to set normal business hours, like 8 to 5.

 

[composerchickenwing]

Thanks for the reply!

One location is an office that one has a pin. The other was a residential but had a pin and was suspended so it was switched to a SAB instead however, appeals still not being approved. I did trim the service area to only 2 cities which should not overlap at least in my eyes I'm not sure if Google agrees. They are in different counties and cities.

As for business hours I did have it set to 7am - 7pm however, I did adjust this to be just open with no main hours assuming the 7am - 7pm was the issue. They do work 7am - 7pm so that is their legit hours however they will take emergency calls anytime.