NexstarNickR

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I have a company I am working with who has a 1.5/5 star rating on Consumers' Checkbook, even though it says 67% of people gave them a "Superior" overall rating.

Has anyone dealt with Consumers' Checkbook before? Everything seems to be behind a paywall (both to leave and access reviews), even though they push the overall star rating out on SEO.

Is this a "pay for positivity" platform? Has anyone worked with them before? I would love to hear the thoughts from the community!
 

JoyHawkins

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I've never had to deal with them but I'll ask around and see if anyone else has.
 

NexstarNickR

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Thanks Joy! I saw your tweet this morning, so hopefully we find something!

I'm getting a vibe like I get with Yelp, where they seem to have bad reviews of companies but you don't get any context from either side unless they get some cash.
 

JoyHawkins

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Do you have an example where you can't view the reviews? I tried a few businesses and I can see the ratings publicly.
 

NexstarNickR

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Do you have an example where you can't view the reviews? I tried a few businesses and I can see the ratings publicly.

My member was concerned that they had 41 reviews, 67% gave them a "superior" overall rating, and yet they are listed as a 1.5/5 star company. And this is showing up page one for brand searches for them.
 

JoyHawkins

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Have you tried tweeting to the company? The schema is probably wrong and this should be something they could fix. They were super responsive to my tweet this morning.
 

NexstarNickR

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Have you tried tweeting to the company? The schema is probably wrong and this should be something they could fix. They were super responsive to my tweet this morning.
Haha I just did that. We will see if I get a response there. It doesn't seem like many others have experiences with this site, though...
 

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