Jim Froling

Member
Joined
Jul 19, 2012
Messages
147
Reaction score
63
I was talking with a prospective client today who asked why I don't optimize my own GMB listing. I assured him I do. However, among other things he did not see my business description. He was using the Safari browser. When he switched to Chrome a more complete set of information, including business description, was presented.

Has anyone experienced this? Any advice on how to optimize a GMB listing so it shows consistent info across all browsers?
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
345
Reaction score
271
I'm a PC girl, so I don't have much experience with Apple products (or browsers) personally.

However, I've run into similar issues with clients who said their GBL was incorrect, but I was seeing it as correct. Turns out they were using an Apple device, and they were defaulting to Apple Maps, which shows a different listing. Once they manually switch to Google, they saw what I was seeing.

Is it possible that their Safari browser has Apple Maps set as the default map? And Chrome is set to Google Map? That would explain things if so.
 

Jim Froling

Member
Joined
Jul 19, 2012
Messages
147
Reaction score
63
@Jim Froling, there's nothing you can do in terms of optimizing GMB. Also, descriptions do show up on Safari. Did the prospective client switch devices (from desktop to mobile)? Descriptions are less visible on mobile browsers.
That makes perfect sense @Phil Rozek . I know he has an iPhone but didn't ask him if that was the device he was using at the time. As he switched browsers on the fly I'm assuming he was on a desktop or laptop but I'll confirm and report back. Hope you're well, Phil.
 
Similar threads
Thread starter Title Forum Replies Date
EduarddeBoer Problem with two different locations having same address Google My Business & Google Maps 9
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
FriarTuck00 "Hours or Services May Differ" Google My Business & Google Maps 1
Jim Froling Different Maps Results Google My Business & Google Maps 3
AdvoAd Different addresses in knowledge panel Moving or Name Changes 4
accessted My SAB Showing in a different state Service Area Businesses 14
B Compare/Contrast different GMB location's data? Google My Business & Google Maps 4
Koray Tuğberk GÜBÜR Two Different Business Places at the Same Address: Should I Add Them to GMB? Local Search 1
Professor M No Reviews on Local Packs for Car Wash Category in Different Countries Google My Business & Google Maps 1
A Multiple service based locations in different provinces with one physical address Multi-Location Issues 1
R Different Post views count on business.google.com dashboard vs API NAP, Categories, Dashboard Data 0
ashikjibon Can I create another GMB page by using the same Business name? (Different Location) Multi-Location Issues 4
DanielTexasLira Has anyone done Local SEO on a Dual Pad Hotel (two different hotel brands sharing the same location)? Local Search 6
Jeffrey Review count on Ad is different then review count on GMB listing Google My Business & Google Maps 5
V Local Services Ad: Does using a different phone number in local services ad effect the organic ranking for my site Paid Search and Local Service Ads 5
C Disgruntled Employee - Redirecting Backlink to a Different URL On My Page Organic SEO 3
Conor Treacy Same address, showing two different locations Google Duplicates & Merges 2
L LocalBusiness Schema For 5 Different Location Pages Multi-Location Issues 3
Craig McBreen Two businesses, different names, point to same website Google Duplicates & Merges 1
Shelly Opinions wanted: Answering Q&A on another GMB panel (within a different category) as a business in the same town Google My Business & Google Maps 8
A Different local pack results on Android phone and iphone Local Search 9
A Google Maps Showing Different Map When Searching Name vs. Address Google My Business & Google Maps 1
Caroline Two GMB pages - same business but different names Google Duplicates & Merges 5
H Different business and URL, but with same address Google Duplicates & Merges 15
Gerry.Foster Is there a difference between Post offers and products? Google Local 101 1
M Star Ratings Difference? Paid Search and Local Service Ads 3
Travis Van Slooten GMB Dashboard Has One Address But Displays a Different Address in Maps? Google My Business & Google Maps 1
S Same phone number for different location Local Search 8
S Office hours differ from service hours Service Area Businesses 1
W Can you point to a different URL from within a GMB without it getting suspended? Moving or Name Changes 3
K 2 businesses 1 location (5 different locations) Recycle Bin 0
K 2 businesses 1 location (5 different locations) Recycle Bin 0
L Why is Google showing different categories for this business in the same search/view? NAP, Categories, Dashboard Data 3
Paul Kargo Local Business for two Different Languages - How to Optimize? Recycle Bin 5
H Google Cache shows a different website? Local Search 0
SteinCoffee Vast difference in location page organic rank when I don't add the location Local Search 2
K Differences in backlink profile with same citation service Organic SEO 1
vivekrpatel Local Business for two Different Languages - How to Optimize? Local Content 7
S Getting backlinks to rank on a different city Recycle Bin 0
J Hours of Operation on different browsers Mobile & Social 10
Bryan Bloom Product Posts vs Products (Beta) - what is the difference? Google My Business & Google Maps 5
M What is "Google My Business"? and Is it any Different than "Google Maps"? Google My Business & Google Maps 10
J Similar h1 tags but different towns ? Local Search 3
D Getting backlinks to rank on a different city Organic SEO 5
L Facebook Locations: How to Enable Different Location Names Than Parent? Citations 4
Claire Carlile Difference between UK and US lead image in business knowledge panel Google My Business & Google Maps 5
H What is the difference between 'branded' and 'direct' Multi-Location Issues 2
O 4 Different Businesses Same Building Google My Business & Google Maps 14
D Google My Business (GMB) Multiple Doctors & Locations for Same Clinic (with different brands) Google My Business & Google Maps 7
C Difference In How 'Suggest An Edit' Is Handled? Google Local 101 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom