Reputation Management

[Caroline]

Hi,

One of my clients has employed a company who say that they can lobby Google to get rid of fake reviews. Is this possible to do? I thought not. Are there special ways to get spam reviews taken down which aren't offensive but still spam? I want to advise my client and not let him get ripped off by a company pertaining to do something they can't.

Thanks

 

[Jac]

Hi,

One of my clients has employed a company who say that they can lobby Google to get rid of fake reviews. Is this possible to do? I thought not. Are there special ways to get spam reviews taken down which aren't offensive but still spam? I want to advise my client and not let him get ripped off by a company pertaining to do something they can't.

Thanks

Lol take care if they themselves post fake spam reviews and remove them later on after payment is received.

 

[Eoghan_Aircam]

It is possible but the keyword is 'lobby' here.

Basically all they'll do is flag the reviews to Google and try build a case for them to remove. If you're a trusted tester you'll have a Google My Business support manager too which will give you more weight but ultimately it's Google's call and your average agency doesn't have this level of access.

I've seen it successfully executed before and on the other side, it's a big waste of time and client distraction against things they can actually control.

Tell client to challenge them with a pilot 'spam' review they want removed. See how they get on before signing onto any longer term commits.