mda1125

Member
Joined
Nov 16, 2014
Messages
16
Reaction score
3
For my first post, it should be more than a "support" request or advice but when I was surfing on my iPad last night and found this forum... I am just happy to have found it! Not sure how I didn't before but the info here is utterly mind-blowing. :)

My client site is ranking well and his Google+ Local page does show in the pack.

Question:

He has 2 Google+ Pages when you logon to the Google My Business Dashboard: Google My Business

2 pages. Both verified. Both the same business (different names but same NAP)

While the page he created is more fancy... there's nothing there that can't be re-created pretty quick. It's not a big deal to delete it and then modify the ranking page with the current business name and update some photos and such.

Worth calling support to see if they will merge these or just delete the newer page and then fancy up the page that Google created previously as I know it's ranking?

I hate to keep them both as it's a violation and when you do searches, sometimes one page will show in the pack, sometimes the other.. they both show on Google Maps and both are links on Google Maps.
 
Last edited by a moderator:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi and welcome mda!

Glad the info here blew your mind. We have lots to share! Thanks for joining us!

Can you give me an example (fake if necessary) of the 2 names?

Is one a practitioner name and one a practice name, by chance?
Or is it more like Alpine Plumbing vs Alpine Plumbing & Heating?
 

mda1125

Member
Joined
Nov 16, 2014
Messages
16
Reaction score
3
Sure...

A) David, Marc MD
B) Performance Medical - Marc David, MD

1st is the practitioner name (Google created this one I think) and 2nd is the local page the biz created which includes the practice name followed by the practitioner

The 2nd makes more sense to me as a human as it could include what the person specifically does...

My thought is to delete B and just update A with the newer business info including the practitioner name of course.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Thanks and glad I asked, more complicated than you realize.

1) Not a violation because a practice and a practitioner are allowed in cases like this BUT the Dr listing will usually hurt ranking and/or occasionally replace the practice in the pack. (I'll explain how to deal with it based on your answer below.)

2) You can't delete a practitioner listing as a dupe. You can delete from dash but it will still stay live on maps.

3) Any time you change NAP you usually lose ranking AND sometimes Google will mark the listing as closed and open a new one. Then ranking suffers so I would not change A.

Important Q before I tell you how to deal with this.

Is he the sole practitioner???


Does he plan to stay that way? This is really important on a couple levels so if unsure should ask if he ever plans to add a partner or associate.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
OK good. That's important for a couple reasons.

FYI if that was not the case, then you can't have a combo name like that. And Dr listing would have to stay live and need to be 'minimized' which is a strategy I came up with after Google decided they would no longer remove or merge Dr listings as dupes. Won't go into it since that's not the case here.

But there is a little know rule that if it's a solo practitioner then they don't need to keep 2 listings and can do a combo name like you have in B.

So if B is accurate I'd keep it as is since any change to NAP can cause problems.
Once we get rid of A so it's not competing for attention, then B rank should improve.
PLUS we are going to see if we can get support to MERGE A into B instead of just deleting it which would make B stronger.

I'd delete A from dash before you take the next step.

So if I'm on track so far and B has the correct names then Monday I'd contact Google Business phone support so you can talk to someone directly. Explain in case you get a green rep, that sole practitioners don't need to keep 2 listings, B already has both names, therefore A is a dupe. Ask if instead of deleting it they can merge it into B.

Good thing you caught me on Sunday when I have time for long answers. These days I don't have time for detailed support like this very often. :)
 

mda1125

Member
Joined
Nov 16, 2014
Messages
16
Reaction score
3
Perfect...

So I can remove A now... and still ask support to merge that page since a deletion from the dashboard is not actually a delete from the system?

Just to clarity, A is what Google created at some point but it's never been updated by the biz owner or me. He created that 2nd page with his biz name and his legal name.

Might as well remove A, ask support to merge and hope B rises because it will be the sole page for this business.

Thanks Linda for the nice detailed answer! Appreciate it.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Ya I could tell A was a scraped dupe since his name is backwards like the Yellow Pages.

Sounds like you are set. That should work and I think is the best plan.
 

mda1125

Member
Joined
Nov 16, 2014
Messages
16
Reaction score
3
Ah.... you are probably very right. Scraped from the Yellowpages. Don't get me started with that place (they have dupes of his name and he pays for a listing!!)

I'll toss out A and see if support will merge it. If not, all he loses is one old 2010 review.

And then Page B can start to get some love!
 

mda1125

Member
Joined
Nov 16, 2014
Messages
16
Reaction score
3
As a close out to this... I asked Support via email to merge the listings. They replied with a very generic message... about as helpful as asking my cat for some tax advice on a wash sale.

I deleted that potentially scraped but ranking page. As you know, it just removes it form the dashboard.

About a week later I noticed 1 review from 2010 showing up on the only Google + business page. I thought I'd lose that if it wasn't merged and I gave up and deleted the page.

That triggered something because that review now shows on the proper page.

They must have merged it after it was deleted and there was some support ticket floating around somewhere.

All is well in his world.

1 personal Google + account that lists 1 Google + Page about this business with the proper NAP. He got to keep his 1 review and all his posts.
 
Similar threads
Thread starter Title Forum Replies Date
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
eshad Account suspended, duplicate created. Suspended listing shows. Verified listing does not Google Duplicates & Merges 3
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 1
Elmer .S How to delete duplicate Claimed listings on Yelp? Citations 5
WAHamilton Main listing filtered by duplicate, after duplicate is marked as 'closed' Google Duplicates & Merges 6
C How to respond to multiple fake or duplicate GMB accounts? Google My Business & Google Maps 1
F Practitioner Listings being marked as Duplicate - Law firm category Google My Business & Google Maps 0
Ben Walsh Best way to contact the GMB team for duplicates, etc., at the moment? All Things Google My Business [PRIVATE] (LocalU) 4
kathleen.rhodes We are unable to get Google to merge 2 duplicate listings into the correct one Google Duplicates & Merges 1
Creativedge Question on duplicate content and search ranking for dentists Local Search 13
darcycburk Duplicate Department Listing Google Duplicates & Merges 5
Hammer I need help with duplicate listings All Things Google My Business [PRIVATE] (LocalU) 3
Rich Owings How to report fake/duplicate listing Spam on Google 3
M Missing reviews after business erroneously marked as a duplicate Google Duplicates & Merges 6
coachmarino duplicate thread Contact Us Messages 1
TriciaClements Merging 2 GMB (Not duplicates) Google Duplicates & Merges 10
K GMB Server Errors when trying to report a duplicate Google My Business & Google Maps 2
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6
Jeffrey Duplicate merging not working Local Search 2
freerunr Email Notifications: Listings marked as duplicates Google Duplicates & Merges 2
B Google marked listing as duplicate but its not Google My Business & Google Maps 1
Rich Owings Are duplicate listings no longer showing? Google Duplicates & Merges 2
lancemoore22 Duplicate Listing Google Duplicates & Merges 4
W *URGENT* Business incorrectly labeled as "duplicate listing." MY BUSINESS WILL CLOSE IF UNRESOLVED!! Contact Us Messages 1
Mike Yem GMB Duplicate Loop Ask a LocalU Expert [PRIVATE] (LocalU) 3
djbaxter Google Discards Duplicated Reconsideration Requests Google My Business & Google Maps 3
Tony Wang Duplicate Review - Best Reason to Flag? Local Reviews 1
LisaB Removing 2 Duplicate GMB Listings Google Duplicates & Merges 9
B Duplicate Listings - Google Not Merging Google Duplicates & Merges 4
Barb Davids Duplicate FB Listing in Bright Local Citations 1
mikepetersonwi Unable to create GMB listing as it's considered a duplicate Google Duplicates & Merges 1
CraigJMount 3 Uses of the World "Duplicate Location" in GMB Google Duplicates & Merges 1
ianscott Incorrect Business Names/Duplicate Listings - When To Escalate To Spam Report? Spam on Google 1
djbaxter Active Attack on Duplicator Plugin Vulnerability Websites, Software, and Security 0
C Duplicate test in Descriptions Google My Business & Google Maps 1
FriarTuck00 How Long Does It Take to Get Duplicates Removed? Google My Business & Google Maps 5
H Merging a duplicate GMB - what happens to the posts? Google My Business & Google Maps 3
A Am I creating duplicate content? Google Duplicates & Merges 9
S Duplicate account Contact Us Messages 2
Tim Colling Duplicate listings at same address, which would you report? Google My Business & Google Maps 7
Lachlan_Wells Creating Duplicate Listings for Multilingual Businesses Google My Business & Google Maps 2
snysarah Sitewide design element w/ text = duplicate content? Local Content 2
divotagency Avg time Google takes to remove duplicate Google Duplicates & Merges 4
J Duplicate Causing a Suspension? Thoughts? Google My Business & Google Maps 2
Shelly Report Duplicate Questions in Google My Business Google My Business & Google Maps 3
S Duplicate LSA listings, and franchises showing two locations in LSA's Google My Business & Google Maps 3
RICKDO Editing a competition’s duplicate site. Google Duplicates & Merges 2
S Duplicate content penalty for using the same GMB posts? Google My Business & Google Maps 19
D Is this a duplicate listing? Google My Business & Google Maps 2
Tim Colling Hospice "Medical Director" duplicate listings with practitioners Google My Business & Google Maps 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom