Experience Users running into issues with Google Support

[Dmacc]

Hi all,

We’re an agency that regularly assists clients with Google Business Profile issues — including suspended account appeals, verification submissions, image visibility problems and similar support-related matters.

We’ve noticed a pattern: team members who engage more frequently with Google Support seem to experience a gradual decline in the quality or responsiveness of support received over time. Meanwhile, users who are relatively new or infrequent in their interactions tend to get quicker and more comprehensive help.

Has anyone else experienced this trend?
Could this be due to account history, internal flags, or prioritisation logic on Google’s end?

Any insights or ways to work around this would be greatly appreciated.

Thanks in advance,
Daniel

 

[JoyHawkins]

Interesting. That isn't a trend I have heard of or experienced.

 

[keyserholiday]

“Google Support” is hit and miss. Sometimes I get help and others I want to teach through the screen and smack them.