GBP Disappeared

[LauraUK]

Hoping for some advice, I had a listing that has disappeared both from Google Maps and from the GBP Dashboard.
There was no email from Google to advise of any violation.
I've been looking at lots of threads on LSF but cant find how to resolve this when the listing is no longer in your dashboard. It seems you can only submit the Manage appeals for your Google Business Profiles form if you can actually see the listing in your account.
I can't submit the form as I'm failing at the first hurdle of Google not finding the listing in my account.
I'm super keen to have the opportunity to get it back as it had 100+ reviews.

Any advice on how to contact Google about this from anyone that's experienced their listing vanishing completely would be much appreciated!

Thanks

Laura

 

[JoyHawkins]

This usually happens when a user either removed your access OR one of the users on the profile deleted the profile. If it's the latter, you would see that the listing either became unverified or disappeared completely from Google search.

 

[JordanJCaron]

This usually happens when a user either removed your access OR one of the users on the profile deleted the profile. If it's the latter, you would see that the listing either became unverified or disappeared completely from Google search.

Is there anyway to recover a deleted listing that no longer shows? I have a client which I was a manager of their GBP listing. The owner was a former disgruntled employee and he never did transfer it over to me as their is some legal stuff happening. I just look at their search results and the rankings dropped off the local finder. I searched for the business listing in search and the maps but it's no longer showing in both. I have the link from my citation tracker as that hasn't been updated in a few weeks.

Google

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.

local.google.com

Thanks Joy!

 

[Tim Kahlert]

Hi! Have you ever shared a review link with customers or added the Maps CID to a software? Check if those links work and what they show. If it's 404 you'd have to contact general Google support about the issue to get some clarity on what happened to the listing.

 

[JoyHawkins]

Yep, do what Tim said and I would suggest contacting support from the email that did have control of the listing before it was removed.

 

[LauraUK]

This usually happens when a user either removed your access OR one of the users on the profile deleted the profile. If it's the latter, you would see that the listing either became unverified or disappeared completely from Google search.

Thanks Joy

 

[LauraUK]

Hi! Have you ever shared a review link with customers or added the Maps CID to a software? Check if those links work and what they show. If it's 404 you'd have to contact general Google support about the issue to get some clarity on what happened to the listing.

Thanks Tim appreciate you taking the time to help

 

[JordanJCaron]

Hi! Have you ever shared a review link with customers or added the Maps CID to a software? Check if those links work and what they show. If it's 404 you'd have to contact general Google support about the issue to get some clarity on what happened to the listing.

Thanks Tim. All pages are 404 errors so I have reached out to Google business support!

 

[n4lawrence]

We currently have a client who has had this happen to their listing, no suspension email or indication that the listing violated any policies.

We have submitted a ticket to support on three separate occasions and keep getting the same generic response, is there any better place other than Google Business Profile Support to contact?

Generic Response:

Has anyone else had any luck with getting a profile reinstated?