GBP Suspension Documents Question

[sarmcl]

Hello everyone

I have an odd situation and no clue how to move forward on this one.

• Client currently has two verified locations with different business names and addresses
• They want to change the names to the same name for both locations so its cohesive---and its a different name variation then what was verified with .
• They have the proper documentation for the one location showing the new name AND address with the state.
• However, the other location is a secondary location and the state of Ohio does not recognize two addresses under one legal identity.. They only recognize one.
• My concern is obviously changing the names and possible suspension as this is a home health care company
• If this secondary one is suspended, what documents can we provide since the state one only shows the ONE location and not the other? I know we need something with the name AND address that matches their GBP. But these state and tax documents do not show this secondary location.

 

[JS Girard]

This is not an area of expertise for me, but my first thought is: physical signage?

 

[keyserholiday]

It’s extremely rare for a name change to trigger a suspension. Make sure to update your citations two weeks prior.

Google will accept the following:
lease
Utility bill

As long as those two show the correct name, the other documents will still work.

 

[sarmcl]

It’s extremely rare for a name change to trigger a suspension. Make sure to update your citations two weeks prior.

Google will accept the following:
lease
Utility bill

As long as those two show the correct name, the other documents will still work.

So if they provide the state of Ohio document with the correct name BUT a different address you are saying they will take that as long as we supplement it with a lease and or utility bill with the secondary locations name and address on it? I swear I have tried that before for another client and it kept getting rejected. BUt maybe they changed things

 

[keyserholiday]

They check to make sure the business is registered. Then they check the rest of the documents to make sure the business is where it’s supposed to be.