GBP video verification upload

[Oliver Keates]

Hi

In regards to GBP video verification can you record a video of your office location and everything else Google requires then upload the video to a laptop then verify it that way? I am trying to figure out how video verification can be done if your working for an agency managing multiple clients. @Colan Nielsen.

 

[Colan Nielsen]

Hi Oliver, I think that was an option at one time but not anymore.

It's either a live video where a Google rep is on the line as you record it, or a prerecorded video that you need to upload as soon as you are done. Google purposefully designed these to be shot onsite and uploaded in real time.

 

[Oliver Keates]

Hi @Colan Nielsen

Thanks for the information. There only appears to be the option of recording video verification from your phone live and there is no option to upload a prerecorded videos? Is it worth submitting a ticket with google business profile to get my GBP verified via phone or a code in the post? Thanks

 

[Colan Nielsen]

Hi Oliver, you can try submitting a ticket but they will probably try to get you to do a video. Use the verification troubleshooter tool to get to the correct verification support contact form.

https://support.google.com/business/workflow/12825603?sjid=10815689436477032660-NC

 

[Oliver Keates]

Thanks @Colan Nielsen Nielsen . A video verification was submitted to my gbp via smartphone. Interestingly my video verification is taking longer than normal taking upto 30 days now, instead of 5 days. Does anyone have have any data on success rates for video verification? Appreciate your advice.

 

[Colan Nielsen]

Hi Oliver, I know that a lot of videos seem to fail. Usually it's because something sensitive was shown in the video such as banking info or a persons face. Or, it can be because the video didn't show enough clear proof. You can contact support or try again.

 

[cleverlyengaged]

I've had this same thing happen several times from clients that send me their verification videos, instead of uploading them to the Google Business Profile. I was able to get Google Support to accept one video and verify the location. However, I have had other support reps tell me a live video recording is required and that they cannot accept videos sent to their team.

 

[Oliver Keates]

I've had this same thing happen several times from clients that send me their verification videos, instead of uploading them to the Google Business Profile. I was able to get Google Support to accept one video and verify the location. However, I have had other support reps tell me a live video recording is required and that they cannot accept videos sent to their team.

One thing i have learn't and works well @cleverlyengaged is if you are having issues with video verification google accept other business information as evidence which speeds up the process.

For example taking a screenshot of the company utility bill with the NAP. They will actually verify the GBP at their end on your belhalf. You don't have have to go through the verification process in GBP. @Colan Nielsen