LocalU Faculty
Top Poster Of Month
Jul 18, 2012
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Someone over in the Google forum just posted a link to this > What should we investigate? - News | NBC News and said that we should post on there for them to investigate the issue of Google reviews being removed. It might be a good plan. If anyone wants to cover this story, I'm sure it would be someone owned by Microsoft lol.

Linda Buquet

Local Search Expert
Jun 28, 2012
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Interesting link to know Joy. I know the business owners in that main review thread at the Google forum are just getting more and more frustrated by the day. More comments about class action suits and the pot seems it's about to boil over. Kinda surprised no one has pushed this to the press already.
Dec 17, 2012
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My research on the review spam filter issue seems to indicate that a trusted reviewer can leave an Excellent review for an honest business but not for one google have down-ranked for their spam. Where an Exscellent one is deleted from search and the reviewers Local - Your Places - # Reviews list.

Certainly the businesses where Excellent reviews cannot be left have recent reviews deleted from their review history as well.

The only thing it is hard to determine is whether old reviews are removed for review spam alone or web content spam as well. However all the posters in the long thread mentioned have web spam content, in Places, in the search results Rich Snippets 'fed' to google or in the website, more keyword stuffing.

I believe the only way to recover is to treat the entry as Suspended and Delete it, probably a merged +Local Business page, and have the Places entry, website, blog and web directory entries de-spammed, and then start again in Places.

I have seen one person with (just?) review spam recover after a Delete and re-enter the ability to get reviews again.

Linda Buquet

Local Search Expert
Jun 28, 2012
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Andrew I've been following all your posts and hypotheses on this at the G forum and have been trying to make time for a post about it here.

Hoping to do that tomorrow or Wed. Will let you know when I do, so you can weigh in.
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