brandmastert

Member
Joined
Sep 30, 2020
Messages
10
Reaction score
2
3 of my SAB GMB locations (same company, different offices serving different counties) are missing from Search, GMB dashboard and Google Search Console. I can't tell if the accounts has been suspended since they are no longer in the dashboard.

I mention GSC because I'm curious if there is a correlation here.

I sent in a support email but not a reinstatement request due to not knowing if it is indeed suspended. Where else can I look to see if it is suspended or should I just go ahead and put in a reinstatement request, just in case its something glitchy going on.
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,894
Solutions
13
Reaction score
1,471
@brandmastert, GSC doesn't really factor into whether or why your GMB pages may have gone poof, though I'd definitely check out the "Performance" area in GSC to see if you're still getting impressions in search (and if so, for what terms).

Even if the website got penalized into the Stone Age, your GMB pages would still be accessible in Maps, and most likely visible for some terms (even if only brand-name terms). So even a website catastrophe wouldn't bring down the whole house.

Definitely search for your various pages from various ZIPs through Anonymous Ad Preview Tool

Beyond that, or if you can't find your GMB pages no matter how you look, my main concern would be a GMB hijack attempt that's successful. Shady characters' requesting access to GMB pages - seemingly at random - has been more common recently.

Do your pages have any other managers/admins, and did anyone get an email to the effect of "So-and-so requests access to manage this Google My Business page"?
 

brandmastert

Member
Joined
Sep 30, 2020
Messages
10
Reaction score
2
@Phil Rozek I cant remember if there were others attached to the account. It was a new one I took over.

I'll keep digging to see if I find any of my original GMBs. I did find one that I had never seen before and it was not optimized at all so there may indeed be a vigilante out there. Ugghhh!

In the event that I never find any of the GMB panels, would you suggest I start a new one? I tried to submit a reinstatement to Google but the form is not available anymore (keeps leading to contact us page). All other support options are taking a while to get back. Any other solutions to try?
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,894
Solutions
13
Reaction score
1,471
@brandmastert, the next steps depend on what you find after having done the steps I mentioned. Especially determining whether other people had access to those GMB pages.

Of course, you'll also want look around in Maps by looking for old versions of the business's name. It's possible some duplicate-removal could have carted off the pages you want.
 
Similar threads
Thread starter Title Forum Replies Date
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
Jen Currier Would you set up an Architect client with a Hybrid/SAB GMB listing if the location was residential? Service Area Businesses 2
jross Incomplete GMB Listing Error? Google My Business & Google Maps 3
Annika Neudecker Mysteriously vanishing GMB listings Google My Business & Google Maps 5
A Listing suspended due to account manager spamming? Google advise to create new GMB Local Search 13
NickB-Tampa Should all the phone numbers on the landing page to our GMB listing be included in the structured data? Google My Business & Google Maps 2
FriarTuck00 Question Regarding GMB Listings and Phone Numbers Multi-Location Issues 3
Professor M Is Google thinking of adding payment capabilities to GMB listings/website? Google My Business & Google Maps 2
C Changing website on GMB listing seems to have caused massive a loss of traffic :( Moving or Name Changes 1
J Wrong GMB Listing Appearing when Searching for Physician by Name Google My Business & Google Maps 4
brownaddesign Help with Bing Places - Accidently imported all our GMB listings Local Search 3
E What is the Click Through Rate / Conversion Rate for GMB or Local 3 Pack listings? Google My Business & Google Maps 3
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
IanJohnson Office destroyed in hurricane, what should we do about the GMB listing? Google My Business & Google Maps 1
abbiebeltran Disgruntled former employee leaves 9 1-star reviews and counting on GMB listing Local Reviews 5
L Recently verified GMB listing not showing much info Help & Support for Google Local 6
RogerM Auditing a GMB listing NAP, Categories, Dashboard Data 3
Koray Tuğberk GÜBÜR GMB Listing Services and Products Local Search 6
nathangdavidson Is having more than one GMB listing actually against Google guidelines? Spam on Google 9
C GMB Listing Hijacked Google My Business & Google Maps 3
NickB-Tampa Should a physician's assistant have their own GMB listing? Google My Business & Google Maps 7
J De-emphasizing a Physician's GMB Listing Local Search 4
DanielTexasLira Business acquires another business. Should I rename the old GMB listing or label it as "Permanently Closed"? Google My Business & Google Maps 2
lukeelliott Using DNI Call Tracking With Website Connected To A GMB Listing Google My Business & Google Maps 1
Koray Tuğberk GÜBÜR Google Doesn't Show a Proper Knowledge Panel with GMB Listing Multi-Location Issues 8
Travis Van Slooten Hard Suspension of GMB Listing: Multiple Businesses at Same Address? Google My Business & Google Maps 9
Jeffrey GMB Listing Not Showing For Direct Searches Google My Business & Google Maps 7
Barb Davids GMB Listing vs Local Schema Google My Business & Google Maps 8
T Separate GMB listings for head office/factory and factory/showroom Multi-Location Issues 3
ganapathy Default Google Ads Extension Phone Number (Advanced information section) in GMB Listing Google My Business & Google Maps 2
Tim Colling Matterport 3D Virtual Tours in GMB listings? Google My Business & Google Maps 6
Kevin Marshall GMB Listing Ownership Hijacked Google My Business & Google Maps 4
A Can you add images of Cannabis to GMB listings? Google My Business & Google Maps 3
NickB-Tampa Issues with transferring GMB listings Google My Business & Google Maps 2
djbaxter SEO Company Sabotages Ex-Client's GMB & Maps Listing Google My Business & Google Maps 0
Justin Mosebach PSA: Attempts to hijack listings (don't ignore these GMB notification emails) Google My Business & Google Maps 4
Tim Colling How to find the email address of another User on a GMB listing Google My Business & Google Maps 3
Rich Owings Is anyone having trouble adding users to GMB listings? All Things Google My Business [PRIVATE] (LocalU) 5
LakewoodSEO Height listed in GMB profiles? Google My Business & Google Maps 1
Jeffrey Review count on Ad is different then review count on GMB listing Google My Business & Google Maps 5
Rich Owings Is anyone having trouble adding users to GMB listings? Help & Support for Google Local 2
R TripAdvisor Reviews On GMB Listing For Hotels Local Reviews 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom