pestmarketer

Member
Joined
Apr 3, 2020
Messages
22
Reaction score
9
Hello!

A few months back, one of our locations in NY State moved from a Liverpool NY address to Syracuse. It's an actual warehouse and office space that customers can visit. We updated GMB and were required to do postcard verification. Verified. Then a week later saw that our GMB had reverted back to the Liverpool address (Google doing the crossing out of the new info). We changed it back to Syracuse, and it triggered another post card verification. Which we did. This time, we also placed an order with BrightLocal for Citation Updates to ensure most of our existing Liverpool locations were updated to Syracuse.

We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.
Why might Google be continuing with these shenanigans of reverting the business address? Did we not update enough citations? Is something else going on? Happy to give more details. Thank you!
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,892
Solutions
13
Reaction score
1,467
We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.
Do you mean the reverse: that Google is crossing out the Syracuse address? Given that that's the newer, seemingly preferred address.

In any event, have you updated the address on the site and on super-prominent sites (that only you can update), like the BBB?
 

pestmarketer

Member
Joined
Apr 3, 2020
Messages
22
Reaction score
9
Thanks Phil. BBB wasn't updated and a few chambers weren't either. Also found that our developer hadn't updated the website address after all, so thats now done. Eeek. Thank you sir!
 
Similar threads
Thread starter Title Forum Replies Date
Jen Currier Can a Business have two GMB listings within the same state if one is set up as a SAB and the other w/a Physical Address? Google Duplicates & Merges 5
pauieee GMB without physical address Local Search 7
valentinb13 How to Get a GMB verified if you don't have a physical location Service Area Businesses 9
rhowe If you have a physical location for one brand, but open another ecommerce store, can you set up a GMB listing? Service Area Businesses 7
D GMB Page Suspended (Contractor w/ Physical Location) Google My Business & Google Maps 8
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 1
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
rich_marlatt Sharing Medical Patient UGC on GMB Post Google My Business & Google Maps 1
H Seems like someone is trying to Steal my clients GMB Google My Business & Google Maps 5
Annika Neudecker Should you use more than 5 GMB categories? NAP, Categories, Dashboard Data 2
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
M Some questions with GMB and multiple locations Multi-Location Issues 1
Professor M Is this new on GMB? Slideshow showing on the About section - Overview Google My Business & Google Maps 1
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 8
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 6
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2
Rich Owings GMB products with UTM tracking not showing in GSC Help & Support for Google Local 1
Vincent_Bakker Can't control GMB because primary owner died Google My Business & Google Maps 5
S 2 GMB Suspended for Two Different Owners Multi-Location Issues 4
J Reporting unethical GMB practices Google My Business & Google Maps 2
hajnasiewicz GMB repeatedly changing Health & Safety and Service Options Local Content 6
J GMB Showing County Instead of City Google My Business & Google Maps 4
Matt Chauhan Opinion on entering service areas within the GMB dashboard for Brick and Mortar Businesses NAP, Categories, Dashboard Data 2
nathangdavidson Does anyone know if there's a GMB Category for vaccination centre? Google My Business & Google Maps 8
F GMB ranking timeframe after building backlinks Local Search 1
Scott Rawlins GMB Listing in Greece Google My Business & Google Maps 4
RobertCarnitas GMB Spam for 'Located In' business - Does it affect the GMB listing for the business that is located inside it? Spam on Google 3
hajnasiewicz GMB Postcard Delays in Verification All Things Google My Business [PRIVATE] (LocalU) 4
djbaxter Spike in GMB Rejections? Google My Business & Google Maps 5
D New GMB listing possible due to acquisition of company? Service Area Businesses 3
Annika Neudecker One year later, is your GMB/local SEO traffic still up? Local Search 3
greenworld_ GMB Products Image Size Google My Business & Google Maps 2
W Is it possible to remove reviews on GMB? Local Reviews 4

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom