GMB Physical Address Keeps Reverting

[pestmarketer]

Hello!

A few months back, one of our locations in NY State moved from a Liverpool NY address to Syracuse. It's an actual warehouse and office space that customers can visit. We updated GMB and were required to do postcard verification. Verified. Then a week later saw that our GMB had reverted back to the Liverpool address (Google doing the crossing out of the new info). We changed it back to Syracuse, and it triggered another post card verification. Which we did. This time, we also placed an order with BrightLocal for Citation Updates to ensure most of our existing Liverpool locations were updated to Syracuse.

We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.
Why might Google be continuing with these shenanigans of reverting the business address? Did we not update enough citations? Is something else going on? Happy to give more details. Thank you!

 

[Phil Rozek]

We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.

Do you mean the reverse: that Google is crossing out the Syracuse address? Given that that's the newer, seemingly preferred address.

In any event, have you updated the address on the site and on super-prominent sites (that only you can update), like the BBB?

 

[pestmarketer]

Thanks Phil. BBB wasn't updated and a few chambers weren't either. Also found that our developer hadn't updated the website address after all, so thats now done. Eeek. Thank you sir!

 

[Phil Rozek]

That's good to hear, @pestmarketer. I'd be interested to hear if any one (or a combination) of those things does the trick.

 

[sixthcitysarah]

Something like this was happening to me a few months ago (see my post here), I would also check your permissions to see if you have granted other websites access to your listing that could be interfering, that was my issue. You can see those here: Sign in - Google Accounts