pestmarketer

Member
Joined
Apr 3, 2020
Messages
18
Hello!

A few months back, one of our locations in NY State moved from a Liverpool NY address to Syracuse. It's an actual warehouse and office space that customers can visit. We updated GMB and were required to do postcard verification. Verified. Then a week later saw that our GMB had reverted back to the Liverpool address (Google doing the crossing out of the new info). We changed it back to Syracuse, and it triggered another post card verification. Which we did. This time, we also placed an order with BrightLocal for Citation Updates to ensure most of our existing Liverpool locations were updated to Syracuse.

We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.
Why might Google be continuing with these shenanigans of reverting the business address? Did we not update enough citations? Is something else going on? Happy to give more details. Thank you!
 

Phil Rozek

Local Search Expert
Joined
Jul 26, 2012
Messages
1,747
We got the postcard back, verified, and once again Google is crossing out the Liverpool address and showing Syracuse.
Do you mean the reverse: that Google is crossing out the Syracuse address? Given that that's the newer, seemingly preferred address.

In any event, have you updated the address on the site and on super-prominent sites (that only you can update), like the BBB?
 

pestmarketer

Member
Joined
Apr 3, 2020
Messages
18
Thanks Phil. BBB wasn't updated and a few chambers weren't either. Also found that our developer hadn't updated the website address after all, so thats now done. Eeek. Thank you sir!
 

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