GMB Questions Not Appearing Under Owner

[jpayne7]

Hello!

As a part of our local SEO process, we always make it a point to add FAQs under the "questions and answers" tab. I always add these questions under the owner verified account for the listing. Recently I have been noticing more and more that when I login with the email associated with the listing, it no longer let's me post the question as the owner, but instead a regular user.

Has anyone else encountered this issue and have a solution?

Thanks!

 

[Lluc]

Hi @jpayne7 ! Yes, we have. I am waiting to hear back from GMB support but I don't have many hopes... It is only happening to us (agency), our clients are able to post both questions and answers as owners of the business.

Found this thread from some time ago, if I don't get an answer today/tomorrow from support I will post it on the GMB Forum.

 

[Mmclean07]

I'm also experiencing this issue. I have replicated the issue on regular user (non-agency) accounts. The weird thing is, some profiles I have the issue with, and some I don't. I have played around with account access level (owner/manager/primary owner) and logging in/out of chrome and have not been able to solve it. Super frustrating!

Google's support told me "the system may recognize it and update it automatically" but didn't offer any other help so far.

 

[Lluc]

This is the answer I got back from GMB Support. We did not use the GMB app to answer the user's questions, we always did so from desktop/mac/chrome/. But I'm not sure if she really means the app or not.

 

[dgrunited]

Hello!

As a part of our local SEO process, we always make it a point to add FAQs under the "questions and answers" tab. I always add these questions under the owner verified account for the listing. Recently I have been noticing more and more that when I login with the email associated with the listing, it no longer let's me post the question as the owner, but instead a regular user.

Has anyone else encountered this issue and have a solution?

Thanks!

Maybe it's because you are doing it too often on too many accounts as part of your "SEO strategy". Google recognising that these are artificial questions, has pulled the plug on you.

 

[Lluc]

Maybe it's because you are doing it too often on too many accounts as part of your "SEO strategy". Google recognising that these are artificial questions, has pulled the plug on you.

Hi @dgrunited Has this happened to you? Would this be algorithmically or manually?

It's a good point, however, It has also happened to clients for which we did not post legitimate Answers and are managed from different accounts.

In our case, there was no "SEO strategy", we were answering users that questioned whether a hotel was opened or not for a large hotel chain. 18 hotels from a portfolio of over 100 hotels and only one answer per hotel. The answers were templated and basically, the only difference was the opening date.

I have provided this information to GMB Help with screenshots and examples but still not heard back from them, only that it was escalated to a specialist to solve.

I will post here when/if we get an answer.