thegridbiz

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Can anyone help me with a franchise location that was suspended? We have 11 locations that were suspended out the blue. These locations have been in business for 10+ years. Google is just telling me to create a new account or we can't display due to guidelines. I am not sure what the guidelines are but we have over 800+ reviews on some accounts. I can't create a new account and just move forward. Would love to understand what I need to do. I have submitted reinstatement forms. I just need am hoping to get someone to help me versus receiving a generic response.

9-7346000031043
8-6206000031378
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1-0425000031732
 

Colan Nielsen

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@thegridbiz you filled out the reinstatement form and that is all you can do until you hear back. As a next step you can contact regular GMB support here, to dispute the decision once they deliver it.
 

thegridbiz

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So they uphold the reinstatement but don't give any ideas why? My client is a plumbing company and is really being adversely impacted. Their response was "create a new GMB account". The account has 800+ reviews after 10 years.
 

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