GMB won't let me add email to a location

[morganbloom]

Hi everyone!

I'm having trouble - One of my clients has two listings. When I try and add the client's email as a manager to the listing they don't get the invitation email (and it's not in spam).

I know the email we're using works because they are a manager to their other listing location. When they log in they can see their older listing but no invite to their new one.

I'm stuck, does anyone know anything about this?

Thanks so much for your help!

 

[Phil Rozek]

@morganbloom, is the client's account Gmail? If so, Google has probably threaded the two emails together. So the invite for the 2nd listing is blobbed onto the invite for the 1st listing, and it's not obvious unless your client clicks on the earlier email.

 

[morganbloom]

@morganbloom, is the client's account Gmail? If so, Google has probably threaded the two emails together. So the invite for the 2nd listing is blobbed onto the invite for the 1st listing, and it's not obvious unless your client clicks on the earlier email.

@Phil Rozek thank you so much for your response - we will be reaching back out to the client to check this. However, our agency has several times deleted and re-added his email to the listing. Would this send a new invite email? We unfortunately never got any.

 

[Phil Rozek]

@morganbloom, yes, that would probably prompt a new verification email, but that email still might get threaded into the old one, which may be buried in the inbox.