Google Business Profile (GBP) Booking Links: Calendly

[daniowens]

Hi there!

I have a few listings that are showing a Calendly link like this: https://app.screencast.com/aWdC0PJro2Xw1

When I click on the "Providers" link it takes me to this help doc: https://support.google.com/reserve/answer/12174393

When I go into the "Bookings" settings, a different link is in there, not the Calendly link. Screenshot: https://app.screencast.com/egNKlwCGcRmO6

I found more info on removing these "Local Business Links" here: https://support.google.com/business/answer/6218037

When I follow these steps below, there is no option under the "Bookings" settings to "Remove Provider".

To remove a specific third-party booking link:

1. Go to your Business Profile.
2. To manage your bookings, you can use Google Search or Maps:
   • On Google Search, select Booking
     
     Remove Provider.
   • On Google Maps, select Edit profile
     
     Booking
     
     Remove Provider.

My question is, have I overlooked something? Or could it be a bug of some kind?

Note: This business is also using Yext, but there are no Booking links being used in Yext. I was unable to find any Yext + Calendly or any GBP + Calendly integrations so that can't be the issue. I don't believe they are using "Reserve With Google" because there is no booking CTA button on the listing, but I've put in a help ticket with Yext to confirm.

If you have an experiences to share with GBP Booking links, please do!