Google Business Profile Invites Only Allowed For Managers, Not Owners

[seaniaaa]

Anyone else having this problem? Both outgoing, when we are adding clients to their GBP, and incoming, when new clients are adding us to their GBP, we are all unable to select "Owner" access level when sending invites. It only lets you pick the "Manager" access level. This just started happening over the last couple of days. Multiple clients. Chrome is fully up to date. You click to select Owner and it just doesn't do anything. No error message or warnings at all.

 

[seaniaaa]

@JoyHawkins This is a huuuuge pain for us right now so I wanted to get your eyes on this asap.

 

[keyserholiday]

@JoyHawkins This is a huuuuge pain for us right now so I wanted to get your eyes on this asap.

Are you able to upgrade them to owner after adding them as a manager?

 

[JoyHawkins]

Yeah, @BenFisher reported this to Google earlier today.

 

[rustybrick]

Is it fixed yet?

 

[rustybrick]

I just tested it and it worked for me.

 

[JS Girard]

I just tested it and it worked for me.

Barry, the problem is inviting as owners, not managers, that still works fine

 

[rustybrick]

Barry, the problem is inviting as owners, not managers, that still works fine

oohhhh

 

[seaniaaa]

Are you able to upgrade them to owner after adding them as a manager?

I think we tried that and got the "user hasn't had access for 7 days blah blah" message. When you're managing a bunch of clients, or managing a bunch of clients while also training your replacement and learning a new role, this is really really inconvenient to have to work through at scale

Are you able to upgrade them to owner after adding them as a manager?

 

[seaniaaa]

Thanks for jumping on it everyone! And thanks @BenFisher for bringing it to the goog!

 

[BenFisher]

My pleasure, so glad they hopped right on it!

 

[marden2301]

I just tested it and it worked for me.

How did you get it to work. did you use an email addess to send invite or ID which i cant find. Google suspended all my accounts 2 weeks ago for no reason. see attached