Google Contact Us Button M.I.A.

[MiriamEllis]

Hey Everybody!
In the last 48 hours, the Contact Us button in the upper right of this Google page (which used to lead to the phone call wizard) has gone missing:

https://support.google.com/business/?hl=en&rd=1#topic=4539639

Anyone know what happened or how to get on the phone with Google now that they've removed this option from this page? Thanks!

 

[Linda Buquet]

They hide it sometimes. Or maybe took it down due to temporary overload?
Or it was forgotten in a help doc update?

Here's a shortcut directly to a phone support option.

https://support.google.com/business/contact/business_c2c_l?rd=2

h/t Joy Hawkins for that one if I remember right.

 

[MiriamEllis]

Thanks, Linda (and Joy), for the shortcut. That is not one I had ever bookmarked. Appreciate it. Strange to see that link go missing suddenly ... thought I guess there's always the new GMB Twitter Handle.

 

[Scott Rawlins]

And FB too now.

https://www.facebook.com/googlemybusiness/

 

[JoyHawkins]

I think they're trying to steer people away from phone support. Or it certainly seems so. I never use phone support anymore and think it's probably a good thing.

 

[MiriamEllis]

Thanks Scott & Joy! I agree, this looks like steering traffic away from phone support.

 

[Tim Colling]

Too bad if they're steering away from phone support. Color me old school, but I prefer talking with someone rather than tweeting etc. Back when dinosaurs roamed the earth, everyone talked, we didn't have instant messaging technologies. Just sayin'.

 

[James Watt]

I'd be on the same page as you Tim, if phone support was as reliable as twitter. Sadly, the jokes about what you get when you job out customer support to India seem to hold true for Google too. Twitter it is.

 

[JoshuaMackens]

Everyone keeps mentioning Twitter but I have not had the same level of success it seems like you guys have. The support seems very slow, albeit because they're handling probably large volumes of issues.

Are you guys DM'ing or Tweeting to @googlemybiz?

 

[JoyHawkins]

I DM now because he knows who I am. I always get a response in 24 hrs

 

[jrobbins]

That's IS disturbing! Please someone chime in if anyone knows whether this is temporary or not.

 

[Colan Nielsen]

That's IS disturbing! Please someone chime in if anyone knows whether this is temporary or not.

Is what temporary? Are you looking for the phone support option? Here's the shortcut - https://support.google.com/business/contact/business_c2c_na?rd=1

 

[jrobbins]

Thanx C!