LocalHero

Member
Joined
Sep 3, 2018
Messages
3
Reaction score
0
Hey everyone,

We recently got a second location for our business in the same city. What has changed is, that our "old" business location ( =head office) no longer takes care of customers that come to our store. All that is happening in the new location. Additionally our staff is now split up between the two locations.

My question: Is it right to only update the GMB address to the new address so customers know where they should go?

Problem is that all our citations are build around the old address + some of them are impossible to change.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Hi LocalHero and welcome to the forum.

I'm afraid most of our members are out enjoying the Holiday, and I don't have an answer for you, so just wanted to let you know it could be tomorrow before anyone has a chance to help.

Happy Labor Day!
 

LocalHero

Member
Joined
Sep 3, 2018
Messages
3
Reaction score
0
Hey Colan,

thanks for your response!

No our head office has 0 in-person contact.

Why I don't want to have both listed is, because we can get user reviews for both our locations which makes it harder to aggregate since the ones we already have will stay the same and the new location's reviews have to be build up from scratch.

Besides that I don't really see any benefit in having a second location on GMB: Users that search for us might also get the wrong adress if we have both listed. And thinking customer-first I would also prefer showing the customer the right listing than an e.g. employee.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,731
Solutions
4
Reaction score
1,864
Ok understood. So yes I would update the old listing to the new address since in a sense it's like an address change.

Does that answer your question or are you also asking if it makes sense to update additional online directories to the new office address? I would definitely make sure they have citations for the new address. At least on the top 30 or so citations.
 

MattPelkey

Member
Joined
Sep 7, 2018
Messages
12
Reaction score
8
I agree with Colan that it makes the most sense to just update the listing to the new location as that is where your customers will be going.

Just a heads up though that if you have reviews at your old listing, there's a good chance they will be wiped when you update the address to the new location. The best way to go about ensuring they are transferred over is to submit a request to transfer reviews here: https://support.google.com/business/contact/business_move_reviews

I had a client who moved locations and it took Google just over 2 months to transfer their reviews to the new listing. It took a lot of nagging Google, too, but eventually, they moved them over.

Hope this helps, and good luck!
 

juliaannCA

Member
Joined
Sep 18, 2018
Messages
13
Reaction score
1
Hi,


Somewhere I'm agreed with Colan Nielsen as you have 2 business listing, one of your head office and second is of your office.


So I think you should only make the focus on your head office because head office is main than another branch. If customers visit Head office so you can share your second office details with them too.
 
Similar threads
Thread starter Title Forum Replies Date
U Google showing location of Service Area Business Service Area Businesses 2
C Website URLs for Multiple locations in Google My Business & Local Citations Google My Business & Google Maps 2
J "Google my Business - Appointments" for an account with many locations Google My Business & Google Maps 2
Z Solved: Multi-Location Business, Google Maps only shows one location instead of two Multi-Location Issues 10
D Google My Business (GMB) Multiple Doctors & Locations for Same Clinic (with different brands) Google My Business & Google Maps 7
J Interesting, Sneak Way of Trying to Game Multi Location Google My Business Listings Google My Business & Google Maps 6
F Google displaying different names for my business locations Google Duplicates & Merges 18
fabaziou Google displaying different names for my business locations Google Duplicates & Merges 18
C How best to handle these Google listings for a single location local business? Help & Support for Google Local 15
D LocalU Hangout: Google My Business Locations Multi-Location Issues 4
DanLeibson LocalU Hangout: Google My Business Locations Multi-Location Issues 4
Linda Buquet Google My Business Locations (Bulk Upload) Gets Another Update Google My Business & Google Maps 2
Linda Buquet Google My Business Locations Update - Re Primary Categories Google My Business & Google Maps 3
L Google My Business Locations Demystified Webinar Multi-Location Issues 0
Linda Buquet Google My Business Locations Demystified Webinar Multi-Location Issues 0
Linda Buquet NEW! Google Business Accounts for Google My Business Locations Google My Business & Google Maps 1
C Google Updates Google My Business Locations (Bulk Listings) Google My Business & Google Maps 4
Tyson Downs Multi Location Business in Google + Local Google My Business & Google Maps 7
A Are you allowed to have location in business name on Google+ local/business? Google My Business & Google Maps 4
Travis Van Slooten Will These 10 Business "Locations" Fly With Google? Google My Business & Google Maps 7
N Google Places - 2 Business Locations... Help? Help & Support for Google Local 12
L Business Listings Deleted by Google - Do Not Support Location Update Service Area Businesses 69
Linda Buquet Business Listings Deleted by Google - Do Not Support Location Update Service Area Businesses 69
G Business changing location & Google+ Local Help & Support for Google Local 5
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 2
C Fake google reviews on google my business Contact Us Messages 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
F Turkish post: Google My Business local seo Recycle Bin 0
D Google Maps, Years in Business Google My Business & Google Maps 4
F Google My Business local seo Google Local 101 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
A Google My Business Provider Program API Access İssues Recycle Bin 0
W Accepted Health Insurance Feature on Google My Business Google News: Important Changes & Features 14
Colan Nielsen NEW Google My Business is Testing "Services" Justifications Google News: Important Changes & Features 6
ryannbull Is there a bank of definitions for Google My Business Categories? NAP, Categories, Dashboard Data 3
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
B Google My Business Product Photo Errors Google My Business & Google Maps 3
Brian Barwig New Google My Business Messaging Options Google My Business & Google Maps 1
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
JoyHawkins Are Local Services Ads Stealing Clicks from Google My Business? A Case Study of 110 Listings Paid Search and Local Service Ads 0
M Google My Business has been 5 months, no verification code has been received Help & Support for Google Local 3
Caroline S 1 Service Area Business, 10 Listings, Several Redressals Reported, No Action From Google - Help! Help & Support for Google Local 7
Brian Barwig Overview of New Google My Business Messaging Options Google My Business & Google Maps 0
Professor M Google My Business Messaging and Metrics are getting a boost Google My Business & Google Maps 13
Professor M Google Maps and Google My Business Big Changes - Google Maps Local News Feed Google My Business & Google Maps 26
Claire Carlile New Google My Business Dashboard Google My Business & Google Maps 1
JoyHawkins Search Console vs Google My Business (GMB) Insights: A Large Case Study Google My Business & Google Maps 4
BenFisher Google My Business Adding Reinstatement Request Google My Business & Google Maps 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom