Google My Business Review: Auto-Suggested Reply

[Cordell Crowley]

Saw something for the first time today: Google auto-suggested a reply for us when replying to a review. When clicking the "reply" button, it auto-populates a "suggested reply". The reply itself is really basic and I wouldn't bother using it, but hey- new updates to GMB that aren't really helpful are always nice.
Sidenote: it also seems to only activate whenever the user just leaves a rating without writing anything.

 

[JoyHawkins]

Nice - I'm able to replicate it inside the GMB dashboard as well.

 

[petrakraft]

On the German dashboard I see the english auto-suggested reply, too. A German reply would be more helpful.

 

[Tim Colling]

I'm not seeing it yet.

 

[Jeannie]

Another signal of how important the consumer's voice is to Google.

 

[AndySimpson]

Another signal of how important the consumer's voice is to Google.

...and the engagement from the business.

===============

Question, how generic are the auto answers? Thanks

 

[Tim Colling]

Now we're seeing it too. Seems kind of useless, in its current state.

 

[Cordell Crowley]

Another signal of how important the consumer's voice is to Google.

...and the engagement from the business.

This is how I see it as well. Sure, it's a fairly useless little update, but it's just another reminder that Google is pushing for consumer-business engagement on the reviews.

Also, they are pretty generic. "Thanks for your five-star review.", "Thank you for the five* rating."- that kind of thing.

 

[Cherie Dickey]

Some business owners really need this when they have the urge to rage reply to negative reviews...I'm not seeing it as an option for those in the account I checked though, unfortunately.