More threads by Cordell Crowley

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Oct 17, 2018
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Saw something for the first time today: Google auto-suggested a reply for us when replying to a review. When clicking the "reply" button, it auto-populates a "suggested reply". The reply itself is really basic and I wouldn't bother using it, but hey- new updates to GMB that aren't really helpful are always nice.
Sidenote: it also seems to only activate whenever the user just leaves a rating without writing anything.
 
On the German dashboard I see the english auto-suggested reply, too. A German reply would be more helpful.
 
I'm not seeing it yet.
 
Another signal of how important the consumer's voice is to Google.

...and the engagement from the business.

===============

Question, how generic are the auto answers? Thanks
 
Now we're seeing it too. Seems kind of useless, in its current state.
 
Another signal of how important the consumer's voice is to Google.
...and the engagement from the business.

This is how I see it as well. Sure, it's a fairly useless little update, but it's just another reminder that Google is pushing for consumer-business engagement on the reviews.

Also, they are pretty generic. "Thanks for your five-star review.", "Thank you for the five* rating."- that kind of thing.
 
Some business owners really need this when they have the urge to rage reply to negative reviews...I'm not seeing it as an option for those in the account I checked though, unfortunately.
 

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