Local Search Expert
- Jun 28, 2012
If you've tried to reach Google local phone support in the last couple days you may have noticed a new message. Colan from Imprezzio Marketing noticed it yesterday and asked Google:
I just noticed this message when you try to contact phone support:
Our call centers have recently experienced high support volume and our GMB specialists are working hard to solve existing queries. As a result, we are currently offering phone support on a limited basis only during the hours of 7 AM - 12 PM PST, Monday - Friday.
Can you shed any light on what's going on?
Google could only confirm basically what it says in that message. They are trying to catch up on a backlog so are limiting new calls in order to take care of existing issues for users in the queue, which is a good thing.
So there is now a 5 hour window for help. Previously it was a 16 hour window from 1AM to 5 PM PST. Not sure how this new timing jives with the overseas timezones.
No word on how long the limited hours will continue. And I'm uncertain if there is some big issue that's creating increased call volume or if it's just a matter of more and more SMBs realizing phone support is available. It always surprises me at the Google forum how many still don't know it's an option.
Have you run into this yet???
Image credit: Glen Woodfin
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