Google Specialist Team Not Responding to GMB Reinstatement Request and Emails

[garrettkite]

At the beginning of June, I received a notification that my Google By Business listing was suspended. After submitting a reinstatement request, I discovered that another one of my Google My Business listings for the same business but a different area required reverification. As far as I know, these listings were in compliance with the GMB guidelines, but I made a few updates before submitting the reinstatement request. I included several business documents that contained the name and address as "proof" in my request. A while later, I contacted Google support again because they had not responded to the request, and I also asked that they merge the two listings mentioned above and transfer the reviews to eliminate any future issues with Google. Finally, on July 3rd, Google Support responded and said that my issue was escalated to their specialist team to perform a thorough investigation on the issue. Since then, I have not heard anything from them, and I have responded to their email thread twice asking for an update. We have definitely seen an impact with these listings being down and need them back up and running as quickly as possible. I understand that Google is operating with a limited team ever since COVID, but we would appreciate at least a general estimate about when we will hear back from their specialist team... a month? two months?

Link to Google Community Forum: Google Specialist Team Not Responding to GMB Reinstatement Request and Emails - Google My Business Community

 

[JoyHawkins]

It definitely shouldn't take that long. I just responded to your thread.

 

[massimoap]

It definitely shouldn't take that long. I just responded to your thread.

Hi Joy, I hope you are well.

I have a strange issue, a GMB that was live for several months ( it was live since last year to April this year) has been suspended. I have contacted google and asked for the reinstatement and I got told by an automatic email that the business was not eligible. This is very strange because , not only it was live for months but also because we received the google postcard and we verified the business using the postcard number. We have also added this new business to more 200 sites last year ( I have the entire list of sites) .

I have tried to resubmit the reinstatement and I have provided the business registration, the utility bills and the Australian business number certificate, to google and after a little while I was told that "business is not eligible to display on Google Maps per our quality guidelines".

This is a franchisee of a plumbing company. He is a plumber that works from home. I know that now plumbers categories are considered spamming by Google, but this one was a real business that has been impacted, first by Covid and now by Google.

I also want to mention that I run a small marketing agency for over 15 years and I have a client of mine that has developed a franchise business. He has been operating for over 4 years and the entire model is to sell to new franchisee a license to work under the main brand....sadly the category is Plumbing...I can provide you with the website as well. I have meeting with him next week where he has sold another Franchisee license to a person, a plumber and he will want me to help to set up the gmb for him....I feel very confuse now as I believe that as soon as I do this, google will suspend it...What option do we have for real new plumber business?

I also want to state that I only work with Real business owner, real franchisees where google can send the postcard to their physical address, I do not do Pindrops and I do not agree to do shading tecnique.

Any help is appreciated.

Thank you

 

[JoyHawkins]

Is this a different one than you posted about on the forum?

 

[massimoap]

Is this a different one than you posted about on the forum?

Hi Joy, I have posted before on this forum, but my posts were about review not showing ( which it got fixed at the end), this is the first post I am doing about this GMB.

 

[JoyHawkins]

Sorry I'm getting confused - didn't realize you weren't the original poster of this thread I would suggest you do what she did and post it over on the Google My Business forum (Sign in - Google Accounts)

Make sure you include this info:

1. Your business name & address
2. The case ID for the reinstatement request (should be in the subject line of the email from Google, if you received one).
3. A link to where Google can see the business is real (Secretary of State, BBB etc)
4. Any photos you have that show the business exists (company truck, storefront photos etc)
5. The link to the listing inside the Google My Business dashboard. When you go to google.com/business and click on your listing, copy and paste the URL that's in your browser.

 

[massimoap]

Sorry I'm getting confused - didn't realize you weren't the original poster of this thread I would suggest you do what she did and post it over on the Google My Business forum (Sign in - Google Accounts)

Make sure you include this info:

1. Your business name & address
2. The case ID for the reinstatement request (should be in the subject line of the email from Google, if you received one).
3. A link to where Google can see the business is real (Secretary of State, BBB etc)
4. Any photos you have that show the business exists (company truck, storefront photos etc)
5. The link to the listing inside the Google My Business dashboard. When you go to google.com/business and click on your listing, copy and paste the URL that's in your browser.

HI Joi, Thank you , I have followd your advice and posted it here: a GMB that was live for several months has been suspended - Google My Business Community

 

[JoyHawkins]

Great - looks like one of the product experts is on it so you should be all set.

 

[massimoap]

Great - looks like one of the product experts is on it so you should be all set.

Thank you so much

 

[massimoap]

Great - looks like one of the product experts is on it so you should be all set.

Hi Joy, Thank you , I have addeda few more messages so to give a better picture of the issues but I have not heard back since last week

 

[Cproworx]

Hi Joy, Thank you , I have addeda few more messages so to give a better picture of the issues but I have not heard back since last week

Great - looks like one of the product experts is on it so you should be all set.

Hi Joy, hope you’re well? Is there any way you can assist me with reinstatement, i have a soft suspension after ive amended the business address, we are a cleaning service business

Regards