Google support becoming increasingly incompetent and obstructive?

[JS Girard]

I just spoke to a coworker who handles direct-call validations (I don't deal with validations because of anxiety issues) and he told two stories that floored me in their stupidity:

• A case where the support agent stated that "real estate agent provide a service, they don't have people come to to the office", so they are categorically forbidden to show an address, this GBP must absolutely use the "real estate agency" if it has a shown address. And yes, it was a GBP for an agent, being validated at the agency office.
• In another case, the support agent unilaterally altered the main category from "general contractor" to "construction company"... because the company name has "construction" in it.

And in both case these changes were backend-locked and are impossible to change manually or via suggestions.

What the hell is going on at Google Support these days??

 

[Giovanni Rosso]

I don't think, for few cases i'm used to manage every year i think nothing is changed, more or less the same my impression.

 

[fisicx]

Google uses AI for support. Meatsacks no longer answer questions.

 

[Giovanni Rosso]

not true, british mushroom, as i wrote i have direct experience from last weeks of a very difficult case solved with different human operations, one process especially with a warm phone call received and operations executed to solve the problem.

 

[fisicx]

not true, british mushroom, as i wrote i have direct experience from last weeks of a very difficult case solved with different human operations, one process especially with a warm phone call received and operations executed to solve the problem.

That is good news but human intervention is going to become more and more difficult with the deployment of Deep Mind.

 

[JoyHawkins]

What the hell is going on at Google Support these days??

I definitely feel this lately. They seem very overwhelmed, and the quality is terrible as a result. I can't imagine what it would be like to work in an environment where everything has to be done faster and cheaper.

 

[Tim Colling]

I definitely feel this lately. They seem very overwhelmed, and the quality is terrible as a result. I can't imagine what it would be like to work in an environment where everything has to be done faster and cheaper.

It is fair to be sympathetic with the workload that the individual Google employees are experiencing while at the same time being utterly dissatisfied (and disgusted) at Google as an entity for creating this situation... especially when the result may be more companies giving up on SEO and paying Google for PPC ads instead.

Methinks something is rotten at the top.

 

[JS Girard]

It is fair to be sympathetic with the workload that the individual Google employees are experiencing while at the same time being utterly dissatisfied (and disgusted) at Google as an entity for creating this situation... especially when the result may be more companies giving up on SEO and paying Google for PPC ads instead.

Methinks something is rotten at the top.

Das stage capitalism baybeh

 

[fisicx]

...especially when the result may be more companies giving up on SEO and paying Google for PPC ads instead.

But that's the whole Google business model. Google doesn't care about problems with your GBP or organic ranking or any other other free services they offer. They make their money selling your data and skimming their cut from your ad spend.

Why else do think Manifest V3 has been added to Chrome.

 

[Giovanni Rosso]

Good morning, no later than an hour ago I received another "warm" call from Google support, saying that they would fix a Profile deletion issue.