Help! GMB has been suspended after trying to verify it twice.

[valentinb13]

Client was moving offices — we tried updating the existing location in GMB to the new address (the old address was actually staying open but with a small crew) — we had tried to verify the listing twice, both times as soon as the PIN was entered the old address/info repopulated and the listing became unverified. Contacted GMB support but did not receive feedback/call/support

We left the old info in place (since it's still technically a location) — and created a new GMB. PIN was entered this morning and the listing has automatically been suspended. We've submitted a reinstatement request.

Does anyone know how to contact GMB support on the phone any longer? or can anyone here elevate this to GMB support?

Thank you for any help you can provide!

 

[valentinb13]

I created a support forum request and it's live, any help escalating this would be greatly appreciated:

Tried to verify new listing but was immediately suspended - Google Business Profile Community

 

[JoyHawkins]

Hey Brian,

I responded to your thread over there. For sake of organization, I'll continue the conversation over there.