- Apr 7, 2016
- Reaction score
Took over a listing for a company here in Chicago a few years back. Busiest listing I’ve ever seen. 50-100 calls a day. It was set up using a keyword and not the business name but it was so successful I didn’t want to mess with it. Other companies began to duplicate it using the same keyword and Google eventually suspended all of us despite the fact we applied for and were given the keyword as our assumed business name. After being suspended once we showed this paperwork through phone support and they reinstated our listing. A few months later it was suspended again and when I called to speak with GMB phone support they told me it’s suspended and nothing can be done about it and hung up on me. In addition to all the traffic We had over 100 five star reviews. Do I have any recourse other than starting over? Ideally I’d like to replace all of our current citations with the correct business name and new address? Any insight into this would be much appreciated.