jrobbins

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We have a customer claiming WRONG H.O.O for a location when the search is performed on Safari or Firefox. All else (GMB et al) they are CORRECT. Any ideas?
 

jrobbins

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Thanks Joy. No. They explicitly say they see the wrong hours on safari (which I thought Google powered) and firefox....And again, the correct hours are on G no doubt...
 

djbaxter

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Thanks Joy. No. They explicitly say they see the wrong hours on safari (which I thought Google powered) and firefox....And again, the correct hours are on G no doubt...
I'm pretty sure that Safari uses Apple Maps by default, unless that's changed recently. Can anyone with a Mac test that?
 

travelincat

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I'm on a Mac and using safari, when I search for a company name, I get the One Box that displays GMB info thereby using Google Maps.
 

djbaxter

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Thanks, @travelincat.

I just tried though on my iPhone 8+ and there it defaults to Apple Maps. On that same device, using Firefox I get Google Maps but that's because I have explicitly set Firefox to use Google Search and Google Maps. I don't know of a way to do that for Safari.

So I guess the question for @jrobbins is whether the client is using mobile.
 
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travelincat

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Interesting. I'm using my iPhone Xs version 12.3.1 and it uses Google Maps. This may be a setting on the phone, but I could not find it.
 
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