Hours of Operation on different browsers

[jrobbins]

We have a customer claiming WRONG H.O.O for a location when the search is performed on Safari or Firefox. All else (GMB et al) they are CORRECT. Any ideas?

 

[JoyHawkins]

Do you have some screenshots? Is it possible they're looking at Bing or Apple Maps and not Google?

 

[jrobbins]

Thanks Joy. No. They explicitly say they see the wrong hours on safari (which I thought Google powered) and firefox....And again, the correct hours are on G no doubt...

 

[JoyHawkins]

Are you able to get screenshots?

 

[jrobbins]

I am requesting that. Thanx Joy...I'll provide more when I get that...

 

[djbaxter]

Thanks Joy. No. They explicitly say they see the wrong hours on safari (which I thought Google powered) and firefox....And again, the correct hours are on G no doubt...

I'm pretty sure that Safari uses Apple Maps by default, unless that's changed recently. Can anyone with a Mac test that?

 

[travelincat]

I'm on a Mac and using safari, when I search for a company name, I get the One Box that displays GMB info thereby using Google Maps.

 

[djbaxter]

Thanks, @travelincat.

I just tried though on my iPhone 8+ and there it defaults to Apple Maps. On that same device, using Firefox I get Google Maps but that's because I have explicitly set Firefox to use Google Search and Google Maps. I don't know of a way to do that for Safari.

So I guess the question for @jrobbins is whether the client is using mobile.

 

[travelincat]

Interesting. I'm using my iPhone Xs version 12.3.1 and it uses Google Maps. This may be a setting on the phone, but I could not find it.

 

[djbaxter]

Hmmm... I just updated to iOS last night. I wonder if that made a difference?

 

[jrobbins]

Good input! Thank you All!