Peter Hill

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I'm sure we all have experienced our fair share of support challenges and I know the teams are doing their best to navigate through these tough times. Still, while I have been able to get through to Google with a little patience I have had zero luck with Bing - and I have some fairly important things I need help with.

Basically I login to chat early in the morning and wait, and wait until closing time and get disconnected.

Does anyone have any secret back doors they'd be willing to share?
 

Eoghan_MFeed

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Assume this is related to listing management?

Bing Places Partners have a dedicated support channel that are responsive. Are you trying to manage your / your client's location data directly in Bing Places or are you submitting via API?

Bing Places has had higher than usual consistency issues as of late thanks to COVID changing a lot of location information (open/closed/hours/attribute additions). It's been a big issue for our clients since COVID came to town...
 

Peter Hill

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Yep, it's for local. I agree that their support is usually very good - but currently, it's simply impossible to get through. I basically gave up after several days of logging on early in the morning, holding all day, and getting disconnected at closing time.
 

Rich Owings

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Yep, that's the one i've been trying. I just hold all day on chat until they disconnect me at closing time (7:00).
Wow, I'm surprised. They've always been super-responsive in the past. That's been my experience anyway.
 

jsinteractive

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I'm sure we all have experienced our fair share of support challenges and I know the teams are doing their best to navigate through these tough times. Still, while I have been able to get through to Google with a little patience I have had zero luck with Bing - and I have some fairly important things I need help with.

Basically I login to chat early in the morning and wait, and wait until closing time and get disconnected.

Does anyone have any secret back doors they'd be willing to share?

I wonder if it's tied to COVID or recent updates with BING? In the recent past had quite a bit of success with support through their CHAT features.
 

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