AdamB

Member
Joined
Jul 5, 2019
Messages
6
Reaction score
0
So I have been battling a spam listing located at our address that keeps coming back. I've had it removed by Google about 4 times, in the last month, and it's back again. The problem is that it's ranking well on local search and using the same property address where we are actually located. I used the Business Redressal Complaint Form and was able to get it removed the first time. After that initial time, this hasn't worked again though. I used GMB help the other times to get it taken down. Now none of these seem to work anymore. I have an abundance of proof.

I have photos of the address / suite # showing that it's a deli. I have a video walking in and through said deli. I have this company's registration with the State of Florida showing their actual principal address (a residential address). This is an internet based company who uses local listings to steal leads and then gets paid for the referrals to other companies. What do I do remove their listing permanently?
 

AdamB

Member
Joined
Jul 5, 2019
Messages
6
Reaction score
0
This only worked the first time that I reported it. Hasn't worked since.
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 19, 2012
Messages
3,795
Solutions
4
Reaction score
1,936
Are you tracking the maps CID number of the listing? It sounds like they might be creating new listings each time instead of actually getting reinstated. Considering how backed-up GMB support is I would be impressed if they managed to get reinstated four times in a month.
 

AdamB

Member
Joined
Jul 5, 2019
Messages
6
Reaction score
0
I am not tracking the CID number, but the listing is holding onto all their reviews and photos and such. I'm not sure how they are bringing it back up, but when it first comes back up, it shows the ability to claim the listing. That disappears within a day.
 

AdamB

Member
Joined
Jul 5, 2019
Messages
6
Reaction score
0
So I wanted to update this. Still no results. Apparently, this really old photo, of a temporary sign they stuck in the window, is keeping their listing active. The photo is years old, the deli here has been completely remodeled and doesn't even look like this anymore. I have submitted current photos and videos to no avail. I've attached a pdf of my complaint as well as the old photo and current photo.

oldphoto.jpg


IMG_1759.JPG
 

Attachments

  • Miami Boat Charters.pdf
    167.1 KB · Views: 98

keyserholiday

Moderator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
436
Solutions
1
Reaction score
533
Make sure when you use the redressal form that you attach the current photo without the signage. Create a Google drive with the images and all of your notes and various case ids so the team can properly evaluate the listing. I have had the same, I have had to report the same listing(s) several times. A lot of the reported listings don’t come back, it’s a small percentage that keep coming back.
 

j_holtslander

Member
Joined
Feb 5, 2019
Messages
133
Reaction score
110
I've submitted spam reports for businesses like eg: "BEST SEO IN CANADA INC" that are running from a fake address (actually a fancy restaurant) where I've included a photo of the Restaurant manager's business card being held up in front of the clearly visible address and had the spam reports "Not applied" countless times.

I've submitted photos of PO Box UPS Stores with address visible where the business "AAA SEO VANCOUVER LLP - #1 PROVIDER 💯% GUARANTEED" supposedly is located and had the spam reports "Not applied" countless times.

Photos proof means very little sadly. (In my experience.)
 

keyserholiday

Moderator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
436
Solutions
1
Reaction score
533
Suggest an edit is an utter waste of time. Edits for unverified listings get approved 3/4th of the time. Verified listings, get denied. Use the Redressal form to report them directly to Google. They will look at the listing and all evidence that you supply to them. I am hearing that there is a 3 to 4-week backlog for the redressal form at the moment. It could be a result of the backlog with suspended listings.
 

j_holtslander

Member
Joined
Feb 5, 2019
Messages
133
Reaction score
110
I always kind of assumed the "suggest an edit" function and the redressal form ended up in the same queue somewhere except that the "suggest an edit" function had the option for community verifications as well.

I gave up on "Suggest an edit" long ago. Ridiculous outcomes.
 
Similar threads
Thread starter Title Forum Replies Date
rutkap Spam Help/Advice Needed Spam on Google 20
raellovepie Reported GMB keeps coming back. Need Advice Spam on Google 1
J Advice Needed - GMB Listing Visibility Issues Help & Support for Google Local 7
B SAB With Virtual Address - Advice Needed Help & Support for Google Local 4
Nicole Basham Multi-service Service Area Business: GMB Optimization Advice Needed Service Area Businesses 2
M Advice needed can I have my GMB cake and eat it? Multi-Location Issues 3
Colan Nielsen [Examples Needed] GMB Support Offering Ranking Advice Google My Business & Google Maps 2
D Need advice on a bad reviews from competitors Local Reviews 7
brownaddesign GMB Business Hours - Need Advice Google My Business & Google Maps 3
djbaxter Need advice. Google post card sent. Now client says no mail delivery there. Help & Support for Google Local 3
M Need advice with this MCF Google My Business & Google Maps 0
Mike NCM Need advice on converting a 'blackhat' site to 'whitehat' Local Search 6
J Advice Needed on Client My Business Listing and Maps Help & Support for Google Local 5
web50local Need Advice: Same Business Name, Different URLs and Locations Local Search 4
D Need some advice Help & Support for Google Local 7
M Client's site is over-optimized (urls, footer, anchors). Need advice! Local Search 11
comitdevelopers (x-post) Need advice on what's going on with a client Help & Support for Google Local 11
A Google Places - Is this possible? Need advice quick Google My Business & Google Maps 6
BekahBerry Managing one client with multiple listings and need to be alerted to reviews All Things Google My Business [PRIVATE] (LocalU) 4
A Need Help with Suspension Reinstatement Google My Business & Google Maps 21
Stef Kiley Help needed with a spammy competitor Google My Business & Google Maps 1
0 Primary Owner hospitalized and has a stroke. Need to add myself as a manager. Verifying via phone calls only grants me Site Manager access. Help & Support for Google Local 2
NevenaIvanova Need help with business detail update of a Chinese business Local Search 3
dave101 Need Referral for CopyWriter Organic SEO 1
J Recommendations needed for creating a baseline Local Search 4
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
djbaxter PHP 8: What WordPress Users Need to Know Websites, Software, and Security 0
Kayla Adam Canadian Local SEO Agency Needed Local Search 3
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
D SEO Audit Expert / Consultant Needed Local SEO Job Board 1
K I Need Guidance on How to Handle a Law Practice Buyout & Existing GMB Google My Business & Google Maps 1
Hammer I need help with duplicate listings All Things Google My Business [PRIVATE] (LocalU) 3
nathangdavidson Need to change the building name for a client Google My Business & Google Maps 2
RobertCarnitas Help Needed: Export/Copy List of Facebook Pages Managed Mobile & Social 4
P I need a recommendation of a person implementing Schema.org (vast experience in json-ld and SEO) Local SEO Job Board 4
Chris Ratchford Can't find call tracking on website... need to remove it Ask a LocalU Expert [PRIVATE] (LocalU) 2
danielwallace Needing to transfer reviews from local listings to 1 service area listing Google Duplicates & Merges 1
djbaxter Local SEO Experts You Need to Follow on Twitter Local Search 0
amandavantreuren Multiple Verifications needed for Delivery-Only Restaurants that Operate out of cloud kitchens Multi-Location Issues 3
EmilyW Need Help w/Requesting New GMB Postcard Google My Business & Google Maps 1
Paul Lappage Do you need to have specific User permissions to update the Attributes? Google My Business & Google Maps 2
D Do you need a Google account to leave a review? Local Reviews 8
AdamB Need Some Help with a Spam Listing Spam on Google 0
K Help Needed 30 days unpublished business profile Google My Business & Google Maps 6
j_holtslander Tool or technique needed Local SEO Tools & Software 3
Travis Van Slooten Need PPC Guru and/or Agency for Local Service Biz Paid Search and Local Service Ads 3
dave101 Need Opinion on Office Locations Service Area Businesses 7
Travis Van Slooten What are the 12 Core Citations Every Business Needs in 2019? Citations 16
A My new canvas site - Need feedback Recycle Bin 0
P Need to register Contact Us Messages 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom