We are running into an issue with a Google business listing description for Ivar's Acres of Clams (restaurant), which is not an issue I can resolve through our verified Google Business page. That particular restaurant is one of 26 other "Ivar's" restaurants but is fairly unique and distinct from the others. Map link here: https://goo.gl/maps/Db5EQAzGQUB2
We would like to change the tag or description of our business, Ivar's Acres of Clams, as noted in Google Maps. Google describes us as "Counter-serve spot for fish 'n' chips, which is incorrect. That description would be for our sister company/restaurant located at the corner. How might we change that since it came from Google? There is a longer description in the same vein within Google search for "Ivar's Acres of Clams". We noticed that description carries through ALL "Ivar's" properties ? even ?Ivar?s Sports Bar? in Louisiana, which isn?t even one of our properties (odd).
A year ago, we filled out the "Incorrect summary on business page form". Within 6 weeks we were informed a specialist was working on it. Found out they couldn't immediately change it and stated that maybe in 6-months we could revisit and that summary might be moved into the business page portal. To date, it has not. Where does the summary originate? And why isn't there a fix to date? Heck, we'd be willing to go to the source if Google is pulling that from some other listing/citation service.
Any advice how to revisit this? The company owners are livid we can't enact some change. It's a bit stressful as they don't understand it's David vs. Goliath here.
Thank you!
Jim Werth
Ivar?s Restaurants
We would like to change the tag or description of our business, Ivar's Acres of Clams, as noted in Google Maps. Google describes us as "Counter-serve spot for fish 'n' chips, which is incorrect. That description would be for our sister company/restaurant located at the corner. How might we change that since it came from Google? There is a longer description in the same vein within Google search for "Ivar's Acres of Clams". We noticed that description carries through ALL "Ivar's" properties ? even ?Ivar?s Sports Bar? in Louisiana, which isn?t even one of our properties (odd).
A year ago, we filled out the "Incorrect summary on business page form". Within 6 weeks we were informed a specialist was working on it. Found out they couldn't immediately change it and stated that maybe in 6-months we could revisit and that summary might be moved into the business page portal. To date, it has not. Where does the summary originate? And why isn't there a fix to date? Heck, we'd be willing to go to the source if Google is pulling that from some other listing/citation service.
Any advice how to revisit this? The company owners are livid we can't enact some change. It's a bit stressful as they don't understand it's David vs. Goliath here.
Thank you!
Jim Werth
Ivar?s Restaurants
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