Is Google Removing the Questions & Answers Feature?

[JoyHawkins]

I got some really awesome info from @krystaltaing that I wanted to share with you all.

Is Q&A gone on Google? No - this has been removed from some surfaces and experiences but it is still available to businesses and consumers.

Current Behavior of Google Q&A

• Q&A shows on businesses in Google Search when you get a map pack and then click on a result.
• Q&A shows on businesses in Google Maps in all types of searches.
• Q&A does not show on search when you get a direct result and Knowledge Panel, without getting a map pack

Examples:

• Search - "Target on Balboa in San Diego" (or something similar that you know will give you the single result, not a list) You will NOT see Q&A on this listing on Google Search. If you do this search on maps, you WILL see Q&A
• Search - "Target San Diego" or "Department stores San Diego". If you are given a map pack of results and you click into any of these results, you will see Q&A
• Business owners will see all Q&A in GBP and via API, and can post and respond as they always have

 

[krystaltaing]

Thanks for sharing Joy!