More threads by i_love_google_maps


LocalU Member
Jan 19, 2024
Reaction score
We have about an 80% Pre queue abandon rate with a filter requiring incoming callers to press 2. It used to be 1 but then a ton of bots were getting through. Is this normal to have 80% of people pre queue abandon?
The provider I use lists those filtered calls as "unanswered" which is a giant pain when trying to give business owners actionable reports. Which provider do you use that allows you to see the filter rate?
We have an IVR that is 16 seconds long - then it goes to queue. Therefore if they hang up before 16 seconds then we term it a pre-queue abandon. We just track in manually in spreadsheets.
I see tons of spam calls, but not 80%. I think it depends on industry, as well as what type of numbers you use. Call tracking numbers are notorious for spam. Sometimes you have to switch out the number if it's too "dirty".

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

LocalU Event

LocalU Webinar

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Top Bottom