Kristen

Member
Joined
Oct 14, 2012
Messages
147
Reaction score
29
Apparently, I missed the update where Google My Business pages look different when you are logged into an account, vs. when you are logged out. I've never seen this issue before.

URL 1) We have what appears to be a busienss page here (based on the /b/ : This one has 4 reviews, but only if you are logged into a Google account.
https://plus.google.com/b/102364396843800464042/102364396843800464042/reviews

URL 2) However, there is also this URL which appears to be the same listing, but has no review associcated with it: https://plus.google.com/b/102364396843800464042/102364396843800464042/reviews

They have different URLS when you are logged into a Google profile, but the same URL when you are logged out of a Google profile.

Can anyone shed some light on this? It looks as if a Google Business page was merged with the business listing, but I'm not clear on whether these are the same or different listings since they are showing 0 reviews and 4 reviews.

Thanks in advance for your feedback.
Kristen
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi Kristen,

I'm seeing same URL, same page and 4 reviews on both links you gave.

I'm logged into Google and using Classic G+ and Firefox.
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
I think you may have accidentally posted the same link twice. Both URLs are identical. I looked though, and I couldn't find a duplicate of your listing.

I think what you're actually noticing, is the new Google+ design that rolled out last November. Here's an article describing the change. No GMB pages display reviews when viewed in the new layout... only when looking at it in the classic layout, so that's probably what's tripping you up. It's definitely all just one profile though, so no worries.

I noticed too by the way that your service area is set huge... like 500 miles or something. Generally you're going to hurt your chances to rank anywhere if you're anything over 40 miles. If you're hoping to show in other regions outside where you're actually located, you'll need to accomplish that with other methods. Either way, you'll definitely want to bump down that service area radius.
 

Kristen

Member
Joined
Oct 14, 2012
Messages
147
Reaction score
29
Thanks for the insight and feedback Linda and James. Good catch James - I'm not sure why the service area was so large, perhaps the client logged in at some point and changed that. It is now set back to 20 miles.

I'm afraid I did accidentally post the same URL twice.

1) Here is the URL I posted above: https://plus.google.com/b/102364396843800464042/102364396843800464042/posts

- When I am logged into the account in classic view on this URL, I see no reviews: 2016-04-09_1545 - kristenb's library

- When I am logged out I see new Google +, so I can't see the reviews, but I do see them come up in the knowledge panel.

Also, when I am logged in, the above URL doesn't redirect to the one below, but when I am logged out, it does. Not sure if that matters.

2) Here is the second URL: https://plus.google.com/102364396843800464042/about?hl=en

When I am logged into the account on this URL, I see 4 reviews: 2016-04-09_1550 - kristenb's library

When I am logged out, I see the same as above. I know the CID appears to be the same on both URLS, but the b in the first URL and missing reviews threw me off.

Given these facts, these are still both the same local listing then, correct?

Final question - I know for reviews we should come up with an alternate link, but to generally link to the local page (on the contact page for example), should we be linking to the new Google + page or to the maps listing?

Thanks again for your help!
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hi Kristen, it's hard to tell because there's a couple confusing things going on.

1st off you posted the exact same URL again - both end in 4642.

But in the screenshot for the top URL in the last post the URL ends up ends in 4640 and has a /b/ in the string. I just get 404 but maybe I'm missing a number. Can you provide the right link to that page cu again every link so far has been 4642.

But here is one of the biggies. I think there's some confusion about what you're looking at, or maybe somehow you didn't notice what tabs you're on…

But refused left FOR the business in classic are always on the about tab.

One of your screenshots above the one that you said has no reviews – you are on the reviews tab and reviews for the business don't show up there and never have. That reviews tab is something totally different - that's for reviews this business leaves for other businesses. So about tab is reviews received. The reviews tab is reviews left.

Since this business has never left anyone a review and that review tab is empty I would hide it so it doesn't confuse customers too. They might click they are looking for customer reviews. You hide it in the G plus page dashboard, if I remember right it support the bottom.

Not supposed to be working so signing off now. But I hope that helped clarify part of it.
 

Kristen

Member
Joined
Oct 14, 2012
Messages
147
Reaction score
29
Hi Linda,

Yes, I think it was the tabs that were confusing me. All these changes are making me question everything now. But now that you mention it, I do recall that there is a difference with the reviews tab.

They are the same URLS, but one had the b in it and I thought that was always an indication of a business page, but that must be the logged in URL.

Thanks again for your clarification. Hope you are feeling better.

Kristen
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
Hi Kristen,

you'll notice that the b automatically redirects to the URL without the b. Not entirely sure where that link with the b might have come from, but it's definitely the same listing. I think Linda found your real confusion, that review tab wasn't where reviews pop up.

As far as where to link customers, that's a good question. Google's recommendations are frankly kind of terrible (having customers do a search for the business and leave it that way... totally nonfunctional for multi location businesses) and it's a little hard to find a better place to send people.

Here's the current best practices link for your business:
https://www.google.com/search?q=Edm...8109435801127342#lrd=0x0:0x53a82597f41b49ae,1

Try and it out and you'll see how it looks. This'll work for users on desktop, mobile, logged in, and logged out.

I personally always use a forwarding URL (have http://restorelogs.com/review or something redirect to that link above) that when when the link inevitably stops working and you need to come here to find the new link that'll work, it's easy to change it without breaking anything.
 

Kristen

Member
Joined
Oct 14, 2012
Messages
147
Reaction score
29
Hi James,

Thank you again for the insight. That's a good tip to use a forwarding URL. I did see a number of tools people in the community have created to grab the URL, is there one in particular you used to find that URL?

Thanks,
Kristen
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
But in the screenshot for the top URL in the last post the URL ends up ends in 4640 and has a /b/ in the string. I just get 404 but maybe I'm missing a number. Can you provide the right link to that page cuz again every link so far has been 4642.

Oops I see the issue. Was reading the URLs in the screenshots and thought they were different. But diff browser with each one so in one part of the #s weren't showing.
 
Similar threads
Thread starter Title Forum Replies Date
jimmydoubleu Google business not listed/found on Search/Map after merge Google Duplicates & Merges 6
G Merging Google+ Brand Page with Google My Business Local Listing Google My Business & Google Maps 5
Travis Van Slooten How Do You Merge (or delete) a Duplicate Google My Business Listing? Google My Business & Google Maps 6
Tyson Downs Merging Google + Brand Page with Google My Business Page Google My Business & Google Maps 2
C Google+ Business Page Merged w/ Map Listing...How? Help & Support for Google Local 17
Travis Van Slooten Can This Type of Business Merge Their Google+ Biz Page with G+ Local Page? Google My Business & Google Maps 2
C Google+ Local and Google+ Business Page Not Merged Help & Support for Google Local 10
MattCheah Seeing New Dashboard Listings merged with Google+ Business Pages - Anyone else? Google My Business & Google Maps 19
Marie Ysais Deleted Google+ Merged Business Page Google My Business & Google Maps 6
Linda Buquet Don't Merge Google+ Local with G Business Pages Yet? Google My Business & Google Maps 10
J Should I verify Places dashboard even though Google+ business page is verified/merged Help & Support for Google Local 7
Mike Wilton Google+ Local Now Forcing G+ Business Merges? Google My Business & Google Maps 9
Linda Buquet Google+ Local MERGE or Wait? + Benefits of Verifying Google+ Business Page Google My Business & Google Maps 13
Linda Buquet List of Bugs and Problems after Google+ Local Merge with G+ Business Page Google My Business & Google Maps 0
m_j_gregory Merging Google+ Business Page and Google+ Local Listing (via separate accounts) Help & Support for Google Local 25
Linda Buquet Google+ Business Update - Pros and Cons of Merging Google Places Now Vs Waiting Local Search 4
Linda Buquet Video - How to Merge your Google+ Local and G+ Business Pages - Detailed Instructions Google My Business & Google Maps 17
Linda Buquet BREAKING! Google+ Business Merge with Google Place Pages Starts Now! Google My Business & Google Maps 42
Linda Buquet BREAKING! Google+ Business Merge with Google Place Pages Starts Now! Google My Business & Google Maps 0
pbarnhart Google Search Console Merging UTM'd URLs into Canonical URLs - Suggestions? Local SEO Tools & Software 5
P Convincing Google to merge listings Google Duplicates & Merges 2
kathleen.rhodes We are unable to get Google to merge 2 duplicate listings into the correct one Google Duplicates & Merges 1
Chris Ratchford Waiting for Google to merge listings for over 4 months Google Duplicates & Merges 4
eshad Google has merged accounts but is showing an old listing Google Duplicates & Merges 1
B Duplicate Listings - Google Not Merging Google Duplicates & Merges 4
kkbedard Five Google+ Pages for client - Merging and deleting help! Help & Support for Google Local 6
RobinOctane Duplicates on Google, To Closed Or To Merge? Google My Business & Google Maps 10
I Unverified Google Maps cant merge with older G+ page Google Duplicates & Merges 10
I Unverified Google Maps cant merge with older G+ page Google Duplicates & Merges 10
L How do we get our Google+ Local page to merge with a duplicate Google My Business & Google Maps 2
T Google+ Local Bulk Upload Merge with already existing listings? Local Search 11
Local Search News Curator Google Now Auto-Merging Google+ Pages Into Google Places Dashboard Listings Google My Business & Google Maps 0
shondarogers Is there a benefit in having a merged google+local page? Google My Business & Google Maps 3
A Deleting/Merging with New Google+ Local Dashboard NAP, Categories, Dashboard Data 3
A Deleting/Merging with New Google+ Local Dashboard NAP, Categories, Dashboard Data 3
Linda Buquet Merged Google+ Local Category Bots Gone Wild Warning Google My Business & Google Maps 24
T Merging Google Plus with Google Places Local Search 3
B Google + Local Merging with Places and Website Question? Help & Support for Google Local 14
shondarogers With all the changes should we still merge Google Places with Google + Local page? Google My Business & Google Maps 11
Colan Nielsen Accidentally Triggered a Google Places Verification After Listing Has Been Merged Google My Business & Google Maps 4
Cleaner44 Merged Google+ Local pages are amazing for improving rankings! Google My Business & Google Maps 9
Linda Buquet How to Kick Ass on Google Local PLUS Google+ Merge Warnings Google My Business & Google Maps 12
Cleaner44 Strange errors on Google+ pages verified to merge with Google+ Local... Google My Business & Google Maps 1
B Google places merged, and now deleted. Help & Support for Google Local 1
L What Causes Google+ Local Merged Listings - How to Fix? Google Duplicates & Merges 4
Linda Buquet What Causes Google+ Local Merged Listings - How to Fix? Google Duplicates & Merges 4
Linda Buquet Google+ Local Merge/Verify with G+ Page Problems? New Help Doc Google My Business & Google Maps 7
G Merging Google Plus and Google Plus local Help & Support for Google Local 7
Linda Buquet Merged and Verified Google+ Local Page - Unhooked and Unmerged? Google My Business & Google Maps 10
Linda Buquet Video Uploads Work Now on MERGED Google+ Local Pages Google My Business & Google Maps 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom