Joined
Oct 17, 2018
Messages
120
Reaction score
118
Has anybody else been having issues with getting listings claimed or created? We've been having error messages of "Sorry, we are having issues at the moment" like in my screenshot pop up since roughly Thursday last week anytime we try getting ownership of a listing through all methods: Claiming unclaimed listings, Attempting to start a change of ownership process for claimed listings, Creating a new listing from scratch. The error happens randomly at different steps of the setup/claim process: sometimes at the beginning, sometimes in the middle, and sometimes at the end when you hit the finish button.

Our sister company that has a different IP address and a different agency dashboard account has been having the issue also, so it seems doubtful it's an IP or Google agency account issue. It's been incredibly frustrating since roughly 4 out of 5 businesses we try setting up on Google has not worked, so all we can really do is make our notes and try again another day. Looking to find if it's just an "us" issue or if Google is having issues that are affecting other people as well.

Error.png
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
344
Reaction score
270
I had this issue with one account I was trying to request ownership of a duplicate for... but I haven't had it with any other accounts, so I rationalized it as being an issue with the duplicate listing itself (since I couldn't get it to come up as an option during another method I had tried).
 
Joined
Oct 17, 2018
Messages
120
Reaction score
118
UPDATE: We've found that setting the listings up the old-fashioned way through individual emails is working just fine, so it seems to be an agency-specific issue. If anybody else runs into this issue, any insight is welcomed.

We've been setting our clients up the old-fashioned way as a temporary workaround but it would be very inconvenient for the agency account to have any lingering long-term issues, as it's been really solid overall the last few months for us.
 
Joined
Oct 17, 2018
Messages
120
Reaction score
118
This is a known issue with the agency dashboard. Google is aware of the issue but appears to only be fixing it on a case by case basis.

Interesting, it's the first time we have run into this issue and we've been using it at both of our companies since mid-September. Guess we've been lucky.
 

mblumenthal

1
LocalU Faculty
Joined
Oct 11, 2012
Messages
102
Reaction score
110
Yes. It appears to be spotty but seems to only be resolvable by Google when it does occur. I saw one agency experience it last week and another this week. Both have been fine, right along
 
Joined
Oct 17, 2018
Messages
120
Reaction score
118
Yes. It appears to be spotty but seems to only be resolvable by Google when it does occur. I saw one agency experience it last week and another this week. Both have been fine, right along

What would be the best way to contact Google about this issue? We typically call the GMB Support for issues with individual listings, so I wasn't sure if there was a better contact method for an agency dashboard-specific issue like this.

Thanks for the help!
 

mblumenthal

1
LocalU Faculty
Joined
Oct 11, 2012
Messages
102
Reaction score
110
I am not sure.

Try @googlemybiz on Twitter. If they can’t help raise it in the forum and joy or Colan or I can escalate it.
 

danaparker

Member
Joined
Sep 26, 2018
Messages
1
Reaction score
0
I am having the same issues with the Agency Account. I cannot claim existing listings either, the page just never loads.
 
Similar threads
Thread starter Title Forum Replies Date
W Listing Claiming Issue Google Local 101 6
Cordell Crowley Issue Claiming Already-Claimed Listings Google My Business & Google Maps 11
K YAHOO Listing Claim Issue Local Search 3
Dustybones Managing Bulk uploads and issues with dual claimed individually claimed listings Google My Business & Google Maps 1
E Issues with managing business pages on Facebook Citations 3
dateinadash Will changing https:// to https://www cause an issue with rankings? Organic SEO 3
dateinadash This location has been suspended due to quality issues - going round in circles! Please help? Google My Business & Google Maps 1
NevenaIvanova Brand Visibility Issue Caused by Building Entity Google My Business & Google Maps 2
J ISSUE: We are not accepting new registrations Contact Us Messages 1
djbaxter Warning issued to adta Warnings and Bans 0
A Google My Business Provider Program API Access İssues Recycle Bin 0
AndiFox GSC issues? (Flatliners) Local Search 2
djbaxter Warning issued to TraceyTaylorwnS Warnings and Bans 0
H Issues with downloading locations - bulk verified account Google My Business & Google Maps 2
djbaxter Warning issued to blanka_polkadot Warnings and Bans 0
C Issue on Mobile Forum Tech Support 1
A Big Issue with Google Map Rankings For Everyone Local Search 9
PKLilikoi "Redirect Notice" in Google causing Toxic Link issue in Tools Organic SEO 3
L Issues With Bulk Verification for Enterprise Organization Multi-Location Issues 1
djbaxter Warning issued to FatSniper Warnings and Bans 0
rossdunn Odd Issue with Practitioner Listing All Things Google My Business [PRIVATE] (LocalU) 3
JoyHawkins [Technical Issue] Don't Change the Address on Service Area Business Listings Google News: Important Changes & Features 5
NickB-Tampa Issues with transferring GMB listings Google My Business & Google Maps 2
melinaedealer Separate Department Listing Issues Multi-Location Issues 2
J Advice Needed - GMB Listing Visibility Issues Help & Support for Google Local 7
JillH Multiple Location Issue Local Search 3
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6
RattlingTram Issues with ranking clent's business CONSISTENTLY Help & Support for Google Local 2
djbaxter Warning issued to leave.review Warnings and Bans 0
djbaxter Warning issued to Alceo 1 Warnings and Bans 0
djbaxter Warning issued to Nick 11 Warnings and Bans 0
djbaxter Warning issued to diptimayee Warnings and Bans 0
spacetuna Do I have a NAP issue? NAP, Categories, Dashboard Data 9
djbaxter Warning issued to vivekrpatel Warnings and Bans 0
djbaxter Ban issued to user aalmarusy Warnings and Bans 0
djbaxter Warning issued to quartercheapersigns Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
djbaxter Warning issued to Valentin Warnings and Bans 0
J Issues with Spam Redirects Spam on Google 4
hajnasiewicz Issues with multiple domain redirects to one domain? Websites, Software, and Security 4
djbaxter Warning issued to Nick 11 Warnings and Bans 0
djbaxter New Mobile Usability Issues Detected Mobile & Social 4
djbaxter Warning issued to Forseti Warnings and Bans 0
MattF Ranking issue Ask a LocalU Expert [PRIVATE] (LocalU) 6
djbaxter Ban issued to user polos001 Warnings and Bans 0
B Google Search Console Security Issue Local Search 10
J Filter Issue with Smart Campaign? Help & Support for Google Local 4
S GMB Bulk Upload issue - Offers Multi-Location Issues 0
djbaxter Warning issued to HelenaKaur Warnings and Bans 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Newest Posts

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom