Locations Missing From Google Business Profile Manager

[MMMdotcom]

I am seeing numerous locations missing where I can confirm that my email address is currently listed as an owner/manager of these locations. The listings are live in search, but I am not able to edit these profiles when I search for the business name. I do not get the google profile features at the top of the search results like I should as a manager.

I have access to a few of the google accounts that are listed as "owner/primary owner" of these locations and when I log into them I can see that my main email address is correctly listed as a manager.

Is there a bug somewhere that I am missing?

 

[keyserholiday]

There is a bug where business profiles are disappearing from the dashboard. This is promising that they are not being removed from Google. Please get in touch with GBP support for help.

 

[MMMdotcom]

Thanks, it seems like a very interesting bug.

When I search for the business name in google, the regular knowledge panel appears as if I am not the manager, but if I click on "Own this business?", a pop-up appears and says "You're already an manager of this location". After that and a refresh the google business menu does appear at the top of the search results for that business.

 

[JoyHawkins]

We noticed this as well today. Searching in the dashboard doesn't return a listing you manage, even though you still have access to it. You can still get to it by selecting the location group and then manually finding it in the list.

I just raised the issue to Google - must be a bug.

 

[keyserholiday]

One of my coworkers couldn't find a business profile, but I could. It is user based for sure.

 

[MMMdotcom]

This seems to be somewhat resolved. I'm seeing most clients back in the Dashboard search. Still there are some missing.

If I do a google search for the client name, the SERPs appear as if I'm not the owner, but if I go to the GBP dashboard first and click on "See your profile" the GBP options are at the top of the SERPs. So definitely still some issues

 

[JoyHawkins]

Yeah, a search I did yesterday that returned 6 listings is now returning 12 so it looks like it's in the process of being resolved.

 

[keyserholiday]

I am glad it’s being resolved. I checked with my coworker and she still can’t find the business profile.

 

[keyserholiday]

Today I can't find the business profile. I was able to find it via search and make my edits. I also noticed that I could select remove locations in the dashboard. Today I can.

 

[JS Girard]

As of today, the bug seems resolved for us.

 

[keyserholiday]

I am able to see the location in the dashboard, but my coworker still can't.

 

[JS Girard]

Forgot I'd posted already, but I can had this fixed a prior ongoing bug too where only the store code didn't work.