Tim Colling

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Am I the only one running into this today?

I have tried twice now to enter a new listing in Moz Local. I'm using the Chrome browser and I have ad blocking turned off for that page.

Each time this happens:

The popup dialog appears and I press the "purchase" button, but it just sits there after that with the blue button displaying "Purchasing..."

I've left them a support message about this but I'm just wondering if it's just me or something.
 

Tim Colling

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More info: do NOT submit your listing again, if this happens.

They'll charge you twice and accept the submission twice into two listings. I've asked them to remove one and give me a refund and they'll no doubt do that.
 
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Hi Tim!
I'm so sorry that happened, and it sounds like you're already communicating with one of my teammates. Sounds like we had a hiccup. I am sure you will be refunded for the accidental double listing. Please, let me know if you have any further needs.
 

Tim Colling

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Update: Moz did (of course) refund the duplicate payment and all is well now. I just wanted to give a heads up to anyone else who might run into this today or in the near future.
 

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