Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,280
Reaction score
703
Hi - Today I received this email from Moz Local. The problem is, it's just plain wrong. They are saying that the Suite number for this listing has been removed from the client's google listing, but that's not correct.

Has this happened to anyone else here in the past day or two? is this some new technical glitch at Moz Local?

Here's the email:
==============

We noticed that a listing managed by Moz Local has had its name, address or phone number updated on Google Places for Business.

Data submitted to Moz Local by you:

[client name]
5955 [street name]
# 160
[city state zip]
[phone number]

Data currently on Google:

[client name]
5955 [street name] <== they're indicating that the suite # is gone,
[city state zip] but they're wrong.
[phone number]

Moz Local has automatically updated your listing with the new information and pushed updates to our network of partners to ensure that this data continues to be consistent. If these changes are incorrect, please correct your Google listing and we'll auto update your listing again within 1 week.
 

Scott Barnett

Member
Joined
Feb 16, 2015
Messages
63
Reaction score
15
I got one a few weeks ago - not the exact issue you're seeing, but an issue with a GMB listing - and in my case, it said the listing itself was no longer available!

I contacted Moz and it was manually resolved when I spoke with them - they said it was potentially from the changes to the GMB API, but they weren't definitive about that. It hasn't happened again since then, at least not to me. But clearly the issue isn't fully resolved yet either.

Did you email their support?

Regards,
Scott
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,280
Reaction score
703
I got one a few weeks ago...I contacted Moz and it was manually resolved when I spoke with them...Did you email their support?

Thanks for your response, Scott!

Yes, I did email them. I haven't received a response yet but after all it is a holiday weekend here in the USA.

By the way, how did you get to speak with them? It's virtually impossible to get phone support from Moz, isn't it?

Thanks!
 

Scott Barnett

Member
Joined
Feb 16, 2015
Messages
63
Reaction score
15
oops - I didn't "speak" with them - it was all via email. But it was quite fast, I think they responded and resolved it within 2 days after I emailed them initially.
 
Joined
Nov 18, 2013
Messages
111
Reaction score
48
I have seen a few odd issues with Mozlocal. Emailing their support has been every helpful.
 

Tim Colling

Moderator
Local Search Expert
LocalU Member
Joined
Sep 3, 2014
Messages
1,280
Reaction score
703
Here's a update. Thanks to @MiriamEllis for jumping in from the Moz side to help get this straightened out. For those keeping score at home, here's what we found out:

Despite what the email from Moz stated, it was apparently really a problem with a NAP discrepancy between the Moz profile information for that location and the *Facebook* record that I had linked to that Moz location.

Once I knew that the problem was with the Facebook URL that I had entered for that Moz location, it was easy to figure out that I had mistakenly entered the Facebook URL for a "corporate" Facebook page, rather than the Facebook page for that location.

The fix is easy: I removed the erroneous Facebook URL and replaced with the correct Facebook URL. We'll see how long it takes for that to "solve" the problem as far as Moz is concerned.

So the conclusion for this case was twofold:
1) My mistake: I entered the wrong Facebook page URL for this Moz location
2) Moz's mistake: sending me an email that identified the problem as being with a Google URL instead of a Facebook URL.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Thanks for the update Tim. And thanks for helping to get this sorted out Miriam.
(Miriam kinda rocks!)
 
Similar threads
Thread starter Title Forum Replies Date
Barb Davids Moz Local vs Yext Citations 3
S Moz Local: stay away from them Recycle Bin 0
S Moz Local Recycle Bin 0
Linda Buquet How Local SEO Fits In With What You're Already Doing by @Miriam_Ellis_ @moz Local Search 0
Eric Rohrback Great new Local Post on the Moz Blog - Thanks Miriam! Google My Business & Google Maps 2
Linda Buquet 2017 Local Search Ranking Factors Survey is Up at @moz via @DarrenShaw_ Google My Business & Google Maps 7
Linda Buquet Moz Local Now Provides Google NAP Change Alerts Google My Business & Google Maps 2
HangTenSEO Moz Local Local Search 10
JoyHawkins Do Your Listings Vanish When you Cancel with Moz Local? [Case Study] Citations 1
Tim Colling Moz Local - Is anyone else having trouble adding new listings today? Local Search 3
Eric Rohrback Using the Barnacle SEO Method to Prove Local Community Awareness - A Moz Blog Post Local Search 2
Linda Buquet The State of Local SEO & Where to Focus - Casey Meraz @Moz Local Search 3
D Moz Local and Service Area Business Service Area Businesses 8
Dino Moz Local and Service Area Business Service Area Businesses 8
Tim Colling Cheesy "pay for review" outreach on behalf of Moz Local Local Search 3
bczubiak GMB Practitioner Listings and Moz Local Google My Business & Google Maps 7
Travis Van Slooten How To Use Moz Local as an Agency for Local Clients Citations 13
James Watt Moz Local SEO Checklist Google My Business & Google Maps 5
T Multi-location businesses: Is it worth doing Moz Local for each one? Multi-Location Issues 9
Tim Colling Multi-location businesses: Is it worth doing Moz Local for each one? Multi-Location Issues 9
A Moz Local vs Localeze vs Yext vs... Citations 11
Linda Buquet Moz Local Launches Search Insights Beta Local SEO Tools & Software 2
L Google Local SEO for Service Area Businesses via Joy Hawkins @Moz Service Area Businesses 6
Linda Buquet Google Local SEO for Service Area Businesses via Joy Hawkins @Moz Service Area Businesses 6
Linda Buquet Local Search Ranking Factors 2015 - Just Released @Moz Google My Business & Google Maps 7
Linda Buquet HOT! Track ALL Google Changes - Including Local Updates by Dr Pete @Moz Google My Business & Google Maps 2
Linda Buquet Client Moved - Duplicate Citations - How to Handle with Moz Local? Citations 1
Linda Buquet Learn Google Local & Local SEO From the Best @ Moz Google Local 101 2
H Domain Authority/Moz stats for local search Local Search 0
Linda Buquet Moz Local Now Supports the UK Local SEO Tools & Software 0
Linda Buquet ▶ How To Check Citations With Moz Local - Tuesday Video Tip from Greg Gifford Citations 4
Linda Buquet VIDEO - How Google Local Works - Mike Blumenthal at Moz Google Local 101 0
Linda Buquet Optimize for the NEW Local Centroid - The User! Miriam Ellis @ Moz Local Search 1
Linda Buquet Enhanced Reporting Now Available in Moz Local Local SEO Tools & Software 0
AarthiD Moz Local Search Expert Test Break Room: Chat and Off Topic 7
Linda Buquet Local Search Quiz by Miriam Ellis @ Moz Local Search 5
Linda Buquet How to Have a Successful Local SEO Campaign in 2015 - By Casey Meraz @ Moz Local Search 0
Linda Buquet Location is Everything: Local Rankings Now in Moz Analytics Local SEO Tools & Software 9
L Scaling Geo-Targeted Local Landing Pages that Rank & Convert - Moz Local Content 0
Linda Buquet Scaling Geo-Targeted Local Landing Pages that Rank & Convert - Moz Local Content 0
Linda Buquet Moz Local Updates + Price Increase Coming Local SEO Tools & Software 7
Lloyd Silver Moz Local in combination with manual citations Citations 2
Linda Buquet Everybody Needs Local SEO - by Greg Gifford @ Moz Local Search 1
L Moz Local Local SEO Tools & Software 3
S How will Moz Local impact you ? Consultant's Corner 2
360 Spin Goodbye, GetListed. Hello, Moz Local! Local SEO Tools & Software 41
Linda Buquet Top 20 Local Search Ranking Factors: An Illustrated Guide - Miriam @ Moz Local Search 3
T SEOmoz is now Moz and new local software on the way Local SEO Tools & Software 1
djbaxter Google: Moz Spam Score, Domain Authority Does Not Impact Google Rankings Organic SEO 1
djbaxter Accidental Site De-Index from Google and Long Road to Recovery: Moz Case Study Organic SEO 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom