Hi Chris,
I actually chatted with my co-worker, Lucas, who has been going through each of your questions with you in support. While, of course, I won’t publish your ongoing exchange with Lucas here on Joy’s forum as it’s about your private account, I did want to validate that your questions posted publicly here were totally important. Other customers may have experienced a few of the same issues that you’ve cited in your list, so I did want to take the time to answer some of those more general queries here, in case others have the same questions but haven’t had the time to ask.
While Chris is getting 1:1 support for his 17 questions directly from our Help Team, I thought the community might like to have responses to 9 of his excellent questions that are widely-applicable, in case some of you are also Moz Local customers.
1. The screen hangs on the very first input page for a profile
I believe this has now been fixed. Sorry for the hiccup.
2. Payments, Brands, Social Profiles, and Images do not carry over from the previous version.
We’ve migrated all the rich data that we could from the old system to the new one. If anything didn’t migrate, I’m so sorry, but it will need to be re-entered. Image files, in particular, may need some special attention as any photos that were behind Google/Facebook logins couldn’t be migrated over. Any photos you add should be .jpgs/jpegs. Again, sorry for any inconvenience caused by the move.
3. There is no provision to dismiss a suggested change - like listing an email on a profile. The prompt will remain in your face.
This is a great suggestion for a future iteration. If you don’t want us to keep alerting you about a specific improvement we’re suggesting you make to a listing, we should consider allowing customers to dismiss suggestions. Thanks for the good product request!
4. None of the previous analytics/report data carried over, so all reporting starts at zero.
Your historical data is available for download in the top nav of the Moz Local dashboard.
5. The dashboard analytics don't state the timeframe for the data
Please see the Filter bar in the dashboard, which enables this function of searching by date component.
6. Yp.com, SuperPages, Yelp are not referenced (Gone).
YP and Yelp were never distribution partners of ours, though we did show indirect data about them in the dashboard in the past. We are no longer distributing to Superpages.
7. Only Factual is being displayed as an aggregator
We’ll continue to push to the remaining aggregators for listings that existed prior to the new Moz Local, as I mentioned elsewhere on this thread. For new listings, please find complete package information here:
Moz Local Pricing and, as noted, we intend to further explore greater levels of package customization based on customers' very diverse needs in the coming months.
8. Categories are far from a complete listing from Google's catalog.
As this community knows only too well, Google is continuously adding new categories. We do our best to keep current, but if you have a missing category request, please send it to
help@moz.com so we can investigate.
9. There is no provision for a toll-free number in the profile
You can use the primary number field for your toll free number, or, if you need to use that for a local number, you could use the mobile field for an additional number. There could be adjustments to this layout in future.
I hope this Q&A was of interest to the community, with thanks to Joy for hosting the discussion
And, as always, if you are a Moz Local customer and have questions about the product, please do make
use of the resources like the User’s Manual and Help Hub or contact our Help Team!
