Multiple reviews from customers are not displaying on client's GMB profile. Nothing for 9 months.

[cleverlyengaged]

Hello, we have had issues in the past 6 months with new reviews not displaying on a client's Google My Business Dashboard or in Google Search/Maps.

Here is a parent that reviewed the school, she has 2 review contributions, but her review to our business is not displayed: Contributions by Marcy Eller

In the last week, we had 3 - 5 additional parents review our school and none are displaying. We read through Google's guidelines and are compliant, wonder if our account is flagged or something?

Business Profile:
Parish Episcopal School

See attached for a screenshot from a parent that left a review earlier this morning.

 

[JoyHawkins]

Hey! Mike Blumenthal was recently looking into a case of another school that was having a very similar issue. I would guess that there is something going on right now with listings for schools & getting reviews. Mike asked Google about it so I'll let you know when we hear back.

 

[cleverlyengaged]

Thank you, interested to hear what he finds out about this. The client is very confused and unsure if they should continue to ask for reviews on Google.

 

[JoyHawkins]

I have nothing exciting to report yet.

 

[Jac]

The problem may be with reviewer's profile, They might be using same wifi while posting reviews.

 

[Zhivko]

The problem may be with reviewer's profile, They might be using same wifi while posting reviews.

...or could it be that the owner asks them to write a review while they are in the location?

 

[Jac]

Yes @Zhivko , it can be free wifi either.