NEW Bing Places Dashboard! Check your Latest Listings!

[Pedro Cartolin]

About an hour ago the Bing Places dashboard updated right before my eyes, lol

But I noticed I lost about 20 listings!! The most recent ones just disappeared

They also removed some important info, like address, category, bios, and hours. I suggest checking it out!

 

[Lluc]

Nice! Seeing too.

 

[Kaycie Smith]

Hi Pedro Cartolin I notice many of my listings have disappeared too. Have you received any info from Bing on if they are fixing this or is there a place we should reach out to in order to report this?

 

[Pedro Cartolin]

I haven't seen anything official yet. I'm trying to contact support but apparently we're not the only ones with this problem

 

[Kaycie Smith]

Yes, I have read its a problem- also many listings have lost data. Please let me know if you get through to them! Thank you so much for the reply

 

[Marcin Karwowski]

We haven't just lost profiles in the agency dashboard, but it's completely empty. There are no profiles there. I hope this is a bug in the implementation; I can't believe agency accounts would be treated this way.

 

[Kaycie Smith]

I lost roughly 100 profiles! The profiles that are there are missing hours and descriptions etc. I am "assuming" they will fix this. I checked to make sure the lost profiles had a listing on Bing Maps and at least that is a yes- but I am unable to claim them... obviously, hoping it won't come to that.

 

[leona]

Yes, same here. We have thousands and thousands of profiles on our account.

We did the chat thing yesterday and after about 45-60 mins the bot told us "Since our UI has recently launched with upgraded versions, all accounts with multiple listings and API access are now being assisted by the appropriate department through partneronbp@microsoft.com. For now, it’s the email. They have extensive access to the account and its associated listings. You may contact them via email to investigate why the listing is currently missing from the account."

We emailed them right away and have yet to receive a reply.

If anyone figures something out please post back here, and I will do the same.

 

[Shelly]

I have also lost listings in this conversion. I honestly thought they removed the unmanaged listings since those are the ones in my account that seemed to disappear. I wasn't that concerned, but maybe it is a bigger issue than I thought!

 

[Kaycie Smith]

Yes, same here. We have thousands and thousands of profiles on our account.

We did the chat thing yesterday and after about 45-60 mins the bot told us "Since our UI has recently launched with upgraded versions, all accounts with multiple listings and API access are now being assisted by the appropriate department through partneronbp@microsoft.com. For now, it’s the email. They have extensive access to the account and its associated listings. You may contact them via email to investigate why the listing is currently missing from the account."

We emailed them right away and have yet to receive a reply.

If anyone figures something out please post back here, and I will do the same.

I did the chat thing too and after 2 hours I was #1 and then it said "we are finding a rep to chat with you". Nothing happened after that.. waited like that for another 2 hours. Thank you for the email. I will try and reach out there too. Hopefully at some point it all just gets fixed. I would hate to have to go through the verification process again for all these clients. Please keep me updated if you find out anything more!

 

[sarmcl]

We are missing close to 170 listings. They were all listings the client gave us access to. The ones we manually created are in the dashboard. SO FRUSTRATING!

 

[Ncumby]

We too are facing this issue, thousands of listings in our account, but now 0. I was able to speak with BP (Bing Places) support who directed me to their partner support email. I also have not received a response from them as of yet. (I emailed them on Monday) I did post a question to a Microsoft Bing forum and a consultant had this to say:

"
Hello. You're not the only one seeing this. After the October 3rd update to Bing Places, several agencies have reported that many of their listings are missing from the dashboard. This appears to be affecting high-volume accounts, especially those managing multiple business profiles or using bulk/API upload features.

Multiple agencies have said that support directed them to escalate via this address: partneronbp@microsoft.com, which seems to be the internal contact for managing partner or bulk listing accounts post-update.

No fix has been published yet, and there’s no guarantee these listings will automatically reappear.

So for the moment: document which listings are gone, double-check account logins, then escalate directly to the contact above."


I guess time will tell..

 

[Tony Wang]

Microsoft is a quick and nimble company, and highly committed to great customer experience. They will have everything sorted out in no time.

 

[Kaycie Smith]

Microsoft is a quick and nimble company, and highly committed to great customer experience. They will have everything sorted out in no time.

That made me laugh! Thank you!

 

[science4me]

We haven't just lost profiles in the agency dashboard, but it's completely empty. There are no profiles there. I hope this is a bug in the implementation; I can't believe agency accounts would be treated this way.

Hello Marcin,
How do you create an agency account please?

I seem to only create a personal account only.
Thank you.

 

[Marcin Karwowski]

Hello Marcin,
How do you create an agency account please?

I seem to only create a personal account only.
Thank you.

Hi

I don't currently see such an option in the "new" panel. But maybe that's for the best, as they clearly forgot about accounts managing a larger pool of profiles. I'd wait until they fix this issue and I don't think I'd even try to create such an account now.

 

[science4me]

Hi

I don't currently see such an option in the "new" panel. But maybe that's for the best, as they clearly forgot about accounts managing a larger pool of profiles. I'd wait until they fix this issue and I don't think I'd even try to create such an account now.

Thank you Marcin

 

[leona]

Morning,

Finally got a reply...
"As you might be aware, we have recently updated the Bing Places platform. Due to these updates, API users are no longer supported directly on the Bing platform, we will inform you with further updates soon. Please continue to use the API to manage your listings."

Ummm how about tell us how/where to access all of our bing profiles?

 

[sarmcl]

Hey everyone

I checked this morning and all of our listings were back in our dashboard. These were listings the client gave us access to so I did email Bing Places last week (never heard back) but they all are in there now

You may want to check your dashboards to see if you have access to them now!

 

[Ncumby]

Hey everyone

I checked this morning and all of our listings were back in our dashboard. These were listings the client gave us access to so I did email Bing Places last week (never heard back) but they all are in there now

You may want to check your dashboards to see if you have access to them now!

Hi, are you an API user? Based on Leona's post above it seems like non-API users should be okay to continue using Bing Places as normal. Just curious!