New Google business profile incorrectly marked as duplicate

[Chris CCMM-STM]

Hi Guys,

Happy New Year!

Our client added a new business location around 30+ miles away from the first business location. When we created the new Google business profile for the new location, it was immediately marked as duplicate, suppressing us to verified the profile. We tried to appeal to Google providing them the lease aggreement of the physical office, some photos inside the office and outside of the building showing the business van and the building # as part of the address (though the business signage isn't available yet), But we haven't received any response from Google, even responding to their initial support email for the ticket. We tried sending the ticket twice but to no avail of their response.

Any Product Expert here that can give us advice with our issue is greatly appreciated.

Thanks!

Christian

P.S. I also posted the same question in Google Help Community, here: https://support.google.com/business/thread/316432556?hl=en

 

[keyserholiday]

It violates this forum to post links to the help forum.

Create a new GBP. Make sure you have a different telephone number from the original GBP.

 

[Chris CCMM-STM]

It violates this forum to post links to the help forum.

Create a new GBP. Make sure you have a different telephone number from the original GBP.

Hi keyserholiday! Sorry, didn't know it was a against the terms of this forum to post related link but thanks for the information