Not seeing how to place 1st review for new site?

[mikepcservice]

Hey guys, bud of mine has a new site and last month had set up the google local business account. I tried typing "xyz.com" in google but the usual Business Profile does not show up on the right side of google page in the SERP's listing. Also, when I click on Reviews inside his Google Business Profile Manager it is showing "This feature is not available for this listing". Then too when I click on Insights, it is showing that same thing, any ideas please?

 

[Colan Nielsen]

What is the primary category on the listing?

 

[mikepcservice]

Audio visual equipment rental service

 

[Colan Nielsen]

Some categories don't have reviews available but that is not one of them. Could be because the listing is new or a glitch. Can you share a screenshot where it says "This feature is not available for this listing"?

If you can share the live listing that would help as well.

 

[Tim Colling]

Hey guys, bud of mine has a new site and last month had set up the google local business account. I tried typing "xyz.com" in google but the usual Business Profile does not show up on the right side of google page in the SERP's listing. Also, when I click on Reviews inside his Google Business Profile Manager it is showing "This feature is not available for this listing". Then too when I click on Insights, it is showing that same thing, any ideas please?

Is this listing still in "pending review" status by any chance?

 

[mikepcservice]

Some categories don't have reviews available but that is not one of them. Could be because the listing is new or a glitch. Can you share a screenshot where it says "This feature is not available for this listing"?

If you can share the live listing that would help as well.

Sorry for the late response Colan, been super busy for me. This is the main error on his page:

This is his new site here, not 100% completed yet

Home -

Providing Professional Quality Services and Equipment for your Events Hello and welcome to TPC Productions. We are a premier Rental Service for Touring, Festivals, Corporate Events e.t.c. No matter how challenging or unique the application, TPC Productions works closely with clients to fully...

tpcproductions.com

GMB Support said earlier today they are looking into it so hopefully we will have an answer soon but who knows when they will get to it.

 

[dheergm]

Have you submitted reinstate request for it

 

[mikepcservice]

I don't know about "reinstate request", not seeing that option. I used the Contact Support option, was given a case id and been waiting on them since then.

 

[dheergm]

I don't know about "reinstate request", not seeing that option. I used the Contact Support option, was given a case id and been waiting on them since then.

Here it is:

Fix suspended or disabled profiles - Google Business Profile Help

We may suspend or disable Business Profiles that don’t follow our guidelines. If you believe your profile should be reinstated, you can submit an appeal. How to Use t

support.google.com

 

[mikepcservice]

Thanks but that seems related to a "suspended" account so does the "disabled" error mean the account is suspended? I don't think so otherwise why would the account itself still be active?

 

[dheergm]

Thanks but that seems related to a "suspended" account so does the "disabled" error mean the account is suspended? I don't think so otherwise why would the account itself still be active?

You can use that for both options. suspended or disabled.